Daniel Frink
Cibolo,TX
Summary
Highly motivated engineer making a mark on the cyber security field. Consistently investigating the newest trends, risks, vulnerabilities and solutions that affect all of us with an online presence. Versed in both roles of cybersecurity, the analytic side of understanding, identifying and mitigating risks. Strengthened by the consultation side of delivering risk identification plans, mitigation efforts and best practice solutions for our customers.
Diligent Security professional with 5 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Security Concierge 4 Team Lead
Arctic Wolf
10.2022 - Current
- Enterprise customer consultant and project manager. Guiding Arctic Wolf customers along every step of their security journey. Maximizing the integration of ArcticWolf technologies into the network and environment of our customers to provide the best possible coverage against internal and external vulnerabilities. Providing security management and consultation to improve our customer’s security standpoint. Responsible for structuring and implementing hardening for customer environments to include cloud based, endpoint and user management. The direct line at Arctic Wolf to delight and protect our customers.
Triage Security Analyst
Arctic Wolf
04.2022 - 10.2022
- Frontline triage specialist. Management of customer phone inquiries, alert and incident escalation as well as ticketing events with Zendesk. Knowledge of alert escalation protocols to effectively and accurately inform customers of relevant threats to their systems through use of Kibana and the Arctic Wolf Incident Dashboard. Coordination with fellow triage engineers to investigate and manage security incidents presented by customers and their protected networks to allow for decisive handling by the cSOC or proper escalation to higher levels with proper priority.
ITO Service Delivery Representative
Perspecta DHA Global Service Center
05.2020 - 04.2022
- ITO Service Delivery Representative for the Military medical system. Fast and effective response to PC, VOIP phone and CAC related issues, concerns and questions. Providing call support to service members around the globe who use a variety of programs including Outlook, AHLTA and more. Familiar with Java implementation and exception writing. Printer hardware management and mapping through available networks.
Help desk technician
Global Commerce and Services
04.2020 - 05.2020
- Help desk technician for USAF active duty and civilian staff, Kelly AF Base. Main duties include CAC certificate management, end user equipment maintenance, share point ticket tracking and front line IT support. Software installation, patching and maintenance. Knowledge of connecting to and navigating the Air Force Network for myself and customers within JBSA and remote locations.
- Contract
Active Duty Service
US Navy
01.2013 - 01.2020
- Hospital Corpsman Third Class Petty Officer. Focusing on health care, medical record handling, HIPPA protocols and Naval Readiness Standards.
Education
High School Diploma -
Simsbury High School
Simsbury, CTSkills
- Network skills to include ipv4 and ipv6 addressing, subnetting, VLANs and networking Understanding of the OSI model, switching and routing Wireless communication using IEEE 80211 LAN protocols DNS(layer 3 to 7) and DHCP protocols among large and small networks
- RHCSA skills include command line functionality, adding users and groups and setting permissions Editing files, and managing processes Creating and editing LVM and partitions Apache installation and wordpress application functionality
- Security skills include IPSEC, physical security controls, malware forms and functions, PKI and cryptology, steganography, architecture, threat vulnerabilities, risk management and loss calculation, identity and authentication methodology
- Customer service
- Teamwork and collaboration
- Client onboarding
- Phishing awareness training
- Vulnerability assessment
- Identity and Access management
- Social engineering defense
Certification
- CompTIA Network+
- Security+
- Red Hat Certified System Administrator
- AWS Cloud Practitioner
Languages
English
Native or Bilingual
Timeline
Security Concierge 4 Team Lead
Arctic Wolf
10.2022 - Current
Triage Security Analyst
Arctic Wolf
04.2022 - 10.2022
ITO Service Delivery Representative
Perspecta DHA Global Service Center
05.2020 - 04.2022
Help desk technician
Global Commerce and Services
04.2020 - 05.2020
Active Duty Service
US Navy
01.2013 - 01.2020
High School Diploma -
Simsbury High School