Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel Fuentes

Lynwood,CA

Summary

I was hired at the hilton hotel as a bell man and was then trained to do Skilled Front Desk. I have a good background in customer service and hospitality. Experienced in high-volume front desk operations, ensuring smooth check-in and check-out processes, and addressing guest inquiries with courtesy and professionalism. Strengths include superb communication skills, problem-solving ability, as well as fluency in multiple languages. Have consistently improved guest satisfaction scores through personalized approach to guest relations management. Im looking for a morning job that will work and fit well with my school schedule

Overview

1
1
year of professional experience

Work History

Front Desk Associate

Hilton Long Beach
Long Beach, CA
08.2024 - Current
  • Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Kept records of room availability and guest accounts, manually or using computers.

Bell Person

Hilton Long Beach
Long Beach, CA
08.2024 - Current
  • Escorted travelers to and from guest rooms and assisted with luggage.
  • Greeted visitors pleasantly upon arrival and offered immediate assistance.
  • Collaborated with other hotel employees by assisting with luggage and exchanging information with front desk staff.
  • Greeted guests coming in and held doors open for people entering building.

Shift Manager

Pizzahutt
Lynwood, CA
08.2023 - 07.2024
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Upheld company standards and compliance requirements for operations.
  • Responded quickly and effectively to emergency situations as they arose.

Education

Bachelor of Science - Engineering

Cerritos College
Norwalk, CA
06-2026

Skills

  • Hospitality services
  • Administrative skills
  • Fluent in English and Spanish
  • Problem-solving skills
  • Technical support
  • Registration
  • Scheduling appointments
  • Office administration

Timeline

Front Desk Associate

Hilton Long Beach
08.2024 - Current

Bell Person

Hilton Long Beach
08.2024 - Current

Shift Manager

Pizzahutt
08.2023 - 07.2024

Bachelor of Science - Engineering

Cerritos College
Daniel Fuentes