BILLIARDS
Daniel Fuller
Miami,FL
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills to drive revenue.
If the organization seeks a dependable candidate successful at managing multiple priorities, the candidate is here. If company's future team desires a candidate with a positive mental attitude willing to take on added responsibilities to meet team goals, look no further because optimized candidate is ready with more than twenty years of experience.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
46
46
years of professional experience
1
1
Healthcare AHIP Certification
3
3
Insurance Licenses
9
9
Technology Certifications
Work History
Customer Care Agent
SelectQuote Senior
09.2024 - 04.2025
- Managed high call volume while maintaining exceptional service quality for all customers and crossed sold to additional products.
- Built rapport with clients, resulting in increased customer loyalty and positive feedback.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Medicare Insurance Agent
EHealth Inc.
06.2022 - 05.2023
- Managed approximately 40 incoming calls, emails per day from customers Enhancing satisfaction by providing knowledgeable guidance on Medicare plan options and enrollment procedures.
- Streamlined application process for clients, ensuring accurate and timely submission of required documentation.
- Built lasting relationships with clients through active listening and personalized service, resulting in 40% higher rate of return business.
- Collaborated with team members to share best practices and strategies for overcoming challenges in ever-changing insurance landscape.
- Stayed current on industry trends and changes in regulations, enabling informed recommendations to clients seeking optimal coverage solutions.
- Conducted thorough needs assessments for each client, identifying suitable plan options based on individual requirements and financial capabilities.
- Leveraged strong problem-solving skills to address complex client inquiries and resolve issues timely.
- Maintained accurate records of all interactions with clients, facilitating seamless follow-up communications as needed.
- Completed ongoing training programs to stay up-to-date on industry developments, enabling expert counsel for both existing and prospective clients.
- Ensured compliance with federal guidelines when assisting clients in selecting appropriate Medicare plans.
- Provided exceptional customer service by promptly addressing questions or concerns during enrollment process.
- Boosted company reputation through consistent delivery of reliable, trustworthy advice to clients navigating Medicare insurance market.
- Communicated with people from various cultures and backgrounds on application process.
- Interviewed applicants and explained scope of different available benefits.
Regional Marketing Director
Amerilife Mid-Atlantic
08.2021 - 01.2022
- Boosted regional sales by implementing innovative marketing strategies and campaigns.
- Developed and executed targeted marketing plans for optimal market penetration and revenue growth.
- Enhanced Amerilife Mid-Atlantic brand visibility by spearheading agent relationship initiatives, social media management, and content creation.
- Developed marketing plans to reach regional goals
- Increased independent agent engagement with data-driven email marketing campaigns and tailored promotional efforts.
- Improved lead generation capabilities by refining targeting criteria, enhancing messaging, and optimizing channel mix strategies.
- Collaborated with sales teams to align messaging, promotional activities, incentives programs, resulting in 35% increased conversions rates.
- Created innovative strategies to drive agent engagement.
Contact Center Associate
Assurant Inc.
07.2012 - 04.2014
- Achieved commendations from customers for delivering outstanding customer satisfaction.
- Maintained high-quality standards by adhering to company policies and procedures during all interactions.
- Assisted customers with account-related issues, leading to increased loyalty and retention rates.
- Provided exceptional customer service, resulting in positive 25% increase in feedback from clients and management alike.
- Handled escalated calls professionally, ensuring customer concerns were addressed appropriately and resolved promptly.
- Utilized CRM software proficiently for accurate documentation of customer interactions and follow-up actions.
- Demonstrated excellent problem-solving skills by analyzing customer needs and providing tailored solutions accordingly.
- Balanced multiple priorities simultaneously while maintaining composure under pressure during peak call volume periods.
- Investigated and resolved approximately 22 customer inquiries and complaints quickly.
Retention Specialist
Assurant Inc.
07.2012 - 04.2014
- Achieved 8 awards Visa and Mastercard gift cards for retaining customers desiring to cancel coverage.
- Increased customer retention rates by developing and implementing effective loyalty strategies.
- Enhanced customer satisfaction levels with proactive communication yielding timely resolution of issues.
- Reduced churn rates by identifying at-risk customers crafting personalized retention plans.
- Boosted revenue through upselling cross-selling opportunities during customer interactions.
- Conducted regular account reviews, addressing concerns presenting solutions to retain customers.
Financial Services Advisor
Florida Career College
10.2003 - 05.2005
- Sold over 160 financial education packages within ten months after performing financial needs analysis
- Presented with honorary plaque for outstanding contribution to September 2004 class start
- Increased student and parent satisfaction by providing accurate and timely financial advice tailored to individual needs.
- Streamlined financial planning processes for improved efficiency and effectiveness in advising clients.
- Developed comprehensive financial plans with clear goals, helping students achieve their long-term objectives.
- Built strong relationships with clients through consistent communication and exceptional customer service.
- Built and deepened productive relationships with prospective and competitive students to drive referrals
Senior Forex Market Account Executive
First Capital Management Corporation
12.2002 - 07.2003
- Responsible for acquiring new clients and selling high-risk investment positions in Foreign Exchange markets (FOREX)
- This position required 100% outbound calling across United States to generate new clients.
- Trained clients on product features and updates to secure buy-in.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Monitored industry trends and competition, adjusting sales strategies accordingly to maintain competitive edge in market.
- Developed solid pipeline of prospects through diligent research and targeted outreach efforts.
- Trained junior team members on best practices for account executive responsibilities, fostering collaborative work environment focused on continuous improvement.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
Senior Medicare Benefits Consultant
HIP Health Plan of South Florida
02.1995 - 03.2000
- Sold benefits, features advantages of HIP senior health coverage to approximately 30 new prospects per month.
- Presented plan benefits in home or group environments.
- Streamlined benefits administration processes for 20% increased efficiency.
- Managed open enrollment periods, ensuring timely communication of benefit updates that assisted clients with their selections.
- Resolved issues, inquiries from plan participants regarding health and welfare benefits, deductions through telephone, email, and in-person interactions.
- Built relationships with medicare beneficiaries to foster quality service delivery.
- Won all achievement awards available during tenure.
Senior Equity Agent, Asst. District Manager
Equitable Life Assurance Society
12.1979 - 12.1988
- Produced book of business exceeding 700 policies
- Graduated to Experienced Sales Force - December 1984
- Won 'Senior Agent of Month' Award for Highest Production - October 1985
- Generated all clients by cold calling and referral techniques
- Visited homes and offices of prospective clients during mornings, afternoons, or evenings.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Held meetings to identify techniques to overcome sales obstacles.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Resolved problems with high-profile customers to maintain relationships and increase sales revenue.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Education
IT Certifications - Information Technology Specialty in Security
Western Governors University
Salt Lake City, UT04.2010
Certified Network Associate - Information Technology
Fast Train Computer Institute
Miami, FL10.2004
Diploma Computer Systems Repair - Computer Technology
Florida Computer College
Miami09.2003
Diploma - Computer Systems Repair
Foley-Belsaw Institute
River Falls, WI07.2003
Skills
- Medicare Knowledge
- Inspirational Goal-Oriented
- Organizational Skills
- Active Listening
- Sales Expertise And Tech Acumen
- Conflict Resolution
- Empathy and Compassion
- Inspirational Interpersonal Skills
Tel
305-316-3469
Brief
Life, Health, ACA Certified for Individual and SHOP Marketplace. I would be delighted to join a team that is dedicated to doing good for the people.
Certification
- AHIP CERTIFIED - 2024
- LIFE - HEALTH - ANNUITIES Licensed - Current
- Microsoft Certified Professional
- A+ Certified - Comptia
- Network+ - Comptia
- Security+ - Comptia
- Project+ - Comptia
- CIW v5 - Associate - CIW
- CIW Professional - CIW
Hobbies
An intriguing game of billiards is much appreciated and once in a while I can play for hours on in.
When it comes to fitness activities basketball, cycling, LA Fitness workouts or just working out at home you'll find me putting in my time. Recently, I started a new routine I call 'Bursts', which are five to ten minute exercise periods done randomly through out the day. Bursts target a specific muscle group. Then back to what I was doing. I have found this to be a great relief and stimulating.
The thing here is that my friends and colleagues know they can count on me to be a workout partner.
Then, of course, there's technology and a fondness for gadgets and emerging technologies that serve mankind. You'll find me reading or sampling various productivity software packages as time permits. So, let's go workout.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Stock Options / Equity / Profit SharingFlexible work hoursWork-life balance401k matchInterests
FITNESS
TECHNOLOGY
TRAVEL
CHEF COOKING EXPLORING
CONTINUING EDUCATION
Quote
SOMEONE'S SITTING IN THE SHADE TODAY, BECAUSE A LONG TIME AGO SOMEONE PLANTED A SEED.
WARREN BUFFETT
Software
Independent Agent Softwares - Lead Gen Packages
Timeline
Customer Care Agent
SelectQuote Senior
09.2024 - 04.2025
Medicare Insurance Agent
EHealth Inc.
06.2022 - 05.2023
Regional Marketing Director
Amerilife Mid-Atlantic
08.2021 - 01.2022
Contact Center Associate
Assurant Inc.
07.2012 - 04.2014
Retention Specialist
Assurant Inc.
07.2012 - 04.2014
Financial Services Advisor
Florida Career College
10.2003 - 05.2005
Senior Forex Market Account Executive
First Capital Management Corporation
12.2002 - 07.2003
Senior Medicare Benefits Consultant
HIP Health Plan of South Florida
02.1995 - 03.2000
Senior Equity Agent, Asst. District Manager
Equitable Life Assurance Society
12.1979 - 12.1988
IT Certifications - Information Technology Specialty in Security
Western Governors University
Certified Network Associate - Information Technology
Fast Train Computer Institute
Diploma Computer Systems Repair - Computer Technology
Florida Computer College
Diploma - Computer Systems Repair
Foley-Belsaw Institute
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