Daniel Furness
Sales, Hospitality, Tech
Meridian,ID
Summary
Satisfaction is the essential heart of professional sales. Thorough hospitality, clear communication and organized determination build relationships and enrich lives.10+ years customer service experience, 5+ years managerial experience
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Beer Vendor
Levy (Lumen Field)
Seattle, WA
09.2023 - Current
- Organized, carried and promoted sale of Beer, Cider, Seltzer and bottled water at Lumen Field (Seattle Seahawks NFL games and other concerts)
- Carried vendor bin that could weigh up to 75 lbs. in very busy high traffic areas, up and down several flights of cement stairs
- Maintained excellent sales pitches and practices through out games while interacting with customers professionally
- Worked with handheld POS system to place orders
Delivery Associate
DoorDash/Uber Eats/Instacart
08.2022 - 10.2023
- Picked up and delivered customers orders
- Maintained personal vehicle
- Self-motivated, with strong sense of personal responsibility.
- Worked flexible hours across night, weekend and holiday shifts.
- Exhibited patience and pleasant attitude when servicing customers or businesses
E-Commerce Business Manager
Idaho Living LLC
10.2016 - 09.2022
- Started processing inventory here and worked up to management
- Learned and used FBA (Fulfillment by Amazon) and Inventory Lab daily to list, price, send new inventory to Amazon warehouses.
- Prepared warehouse merchandise for monthly inventory control counts.
- Reviewed store sales, inventory costs, operational expenses and losses.
- Frequently traveled out of state up to a week at a time to acquire new inventory while working long hours to maximize travel productivity.
- Often managed a small team on road trips or traveled alone when necessary
- Made 95% of company's inventory buying decisions for 5 years
- Monitored day-to-day production to verify packaging and efficient delivery of purchased merchandise to respective facilities within expected timeframes.
- Controlled shipments, inventory and product inspection
- Trained, directed and coordinated employees in daily work
- Reduced workflow downtime by ordering supplies and organizing stock to meet demand.
- Oversaw packaging and delivery of purchased merchandise to respective facilities
- Created schedules, training and worksheets to help organize all other employees
- Trained new employees in their respective duties and responsibilities
- Balanced books and wrote paychecks
- Managed, organized and maintained company physical store location for 9 months
- Worked with these applications to aid business: BQool, Keepa, Inventory Lab, Scoutify2, Slack, Ebay, and Facebook Marketplace.
Delivery Driver
Dominos Pizza Inc.
06.2013 - 01.2017
- Delivered to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked in fast-paced environment making food using proper quantities of ingredients according to specifications.
- Maintained customer and food preparation areas, keeping them clean and well-organized.
- Ensured stations were organized, stocked, and ready for use to maximize productivity.
- Answered phones and placed customer orders
Insulation Sales Person
Four Seasons Insulation
07.2012 - 06.2013
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Immediately addressed problems with customers to promote speedy resolution.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Represented wide range of insulation products, brands, and implementation.
Food Runner/Waiter
Anthony's Seafood Restaurant
03.2011 - 07.2012
- Simply and accurately took food and drink orders
- Quickly delivered food to correct table while holding several plates full of food
- Displayed enthusiasm and promoted excellent service to customers, successfully creating return customers.
- Remained poised and professional when dealing with difficult customers or during busy shifts.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Busser/Prep Cook
The Old Spaghetti Factory
11.2009 - 05.2011
- Worked well in diverse team settings by partnering with others to complete tasks.
- Trained new staff in bussing and cleaning procedures.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
Education
Some College (No Degree) - General Studies
Harper Community College
Palatine, IL 09.2002 - 05.2003
High School Diploma -
Palatine High School
Palatine, IL 09.2001 - 2002.06
Skills
Organization and Time Management
undefinedTimeline
Beer Vendor
Levy (Lumen Field)
09.2023 - Current
Delivery Associate
DoorDash/Uber Eats/Instacart
08.2022 - 10.2023
E-Commerce Business Manager
Idaho Living LLC
10.2016 - 09.2022
Delivery Driver
Dominos Pizza Inc.
06.2013 - 01.2017
Insulation Sales Person
Four Seasons Insulation
07.2012 - 06.2013
Food Runner/Waiter
Anthony's Seafood Restaurant
03.2011 - 07.2012
Busser/Prep Cook
The Old Spaghetti Factory
11.2009 - 05.2011
Some College (No Degree) - General Studies
Harper Community College
09.2002 - 05.2003
High School Diploma -
Palatine High School
09.2001 - 2002.06
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