Daniel Gaestel
Merced,CA
Summary
Proven leader with extensive experience in operations management and staff development, notably at United States Postal Service. Excelled in enhancing team efficiency and customer satisfaction through strategic planning and complex problem-solving. Skilled in training and mentoring, achieving significant improvements in employee performance and workplace safety. Demonstrates a goal-oriented approach with a focus on achieving results through employee motivation and operational improvements.
Overview
20
20
years of professional experience
Work History
Supervisor Customer Service
United States Postal Service
11.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Solicited customer feedback to identify and improve on areas of weakness.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Sales Associate
Home Depot
03.2020 - 11.2020
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Lead Forklift Operator
Costco
06.2004 - 10.2019
- Communicated effectively with supervisors and peers alike, ensuring a cohesive team environment conducive to productivity.
- Improved warehouse efficiency by maintaining accurate inventory records and ensuring proper placement of products.
- Enhanced workplace safety by conducting regular equipment inspections and addressing potential hazards in a timely manner.
- Conducted regular safety meetings with fellow operators, reinforcing the importance of following best practices while using heavy machinery.
- Upheld strict compliance with OSHA regulations and company safety policies at all times, setting a positive example for the entire team.
- Mentored junior staff members on proper lifting techniques and load balancing methods to prevent accidents or injuries on the job site.
- Contributed to successful implementation of warehouse management system by providing input on operational improvements.
- Performed routine maintenance on forklifts, extending equipment life and minimizing costly repairs.
- Organized storage areas to maximize space utilization while still allowing easy access to products when necessary.
- Coordinated with other departments to ensure seamless integration of material handling processes within the facility.
- Communicated with floor managers to determine merchandise placement.
Education
High School Diploma -
Merced High School
Merced, CA05.2002
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Staff Development
- Operations Management
Timeline
Supervisor Customer Service
United States Postal Service
11.2020 - Current
Sales Associate
Home Depot
03.2020 - 11.2020
Lead Forklift Operator
Costco
06.2004 - 10.2019
High School Diploma -
Merced High School