DANIEL GALINDO
Crystal Lake,IL
Summary
Experienced Client Service Manager bringing 17 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
17
17
years of professional experience
Work History
Client Service Manager
Gallagher Bassett
10.2014 - Current
- Lead coordinator and facilitator of claim reviews
- Implemented key performance indicators to monitor team performance, driving continuous improvement initiatives.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coached team members on best practices for exceptional customer service, boosting overall performance levels.
- Led contract negotiations to secure mutually beneficial agreements that fostered long-term partnerships with clients.
- Established team priorities, maintained schedules and monitored performance.
- Viewed by clients as a critical resource, serving as the lead point of for key internal departments and partners
- Proactively identifies risk and control opportunities
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
Client Services Rep
Gallagher Bassett
03.2007 - 10.2014
- 7 years in risk management and Captive desks related to claim review set ups, internal portals, data entry, run reports and multitask multiple clients on a day to day basis.
Education
AIC -
Ongoing training
High School Diploma -
Chester W. Nimitz, Irving TX
01.1999
Skills
- Client Relationship Building
- Resource referrals
- Exceptional communication
- Customer Relations
- Account Management
- Microsoft Outlook, Word, and Excel
Languages
Spanish
Limited Working
Timeline
Client Service Manager
Gallagher Bassett
10.2014 - Current
Client Services Rep
Gallagher Bassett
03.2007 - 10.2014
AIC -
Ongoing training
High School Diploma -
Chester W. Nimitz, Irving TX
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