Daniel Gallegos
San Diego,CA
Summary
15 Years of experience in manufacturing material handling and operations. Knowledgeable in warehouse/production safety procedures, inventory management, and quality assurance. Proven ability to handle multiple task simultaneously and efficiently. Applying for a manufacturing position to utilize experience in production setting.
Overview
15
15
years of professional experience
Work History
Warranty Claim Technician
Rivulis Irrigation
San Diego, CA
03.2020 - 11.2022
- Processed customer warranty claims utilizing industry standards and specific customer needs, resulting in 90% accuracy on initial submission and all request completed within expected turnaround time.
- investigated customer and field complaints in order to determine root causes and execute solutions, resulting in a downturn of customer disputes by 75%.
- provided accurate and timely reporting on warranty data, resulting in the generation of weekly and monthly warranty trends.
- utilized automated systems, databases, and software to perform accurate data entry processes of warranty claim with 100% accuracy.
Production Controller
Rivulis Irrigation
San Diego, CA
03.2015 - 03.2020
- Improved production efficiency by 12%, extended throughput capacity by 15%, and reduced cost by 20% through the implementation of just-in-time inventory control system and implementation of optimized production and scheduling techniques.
- Reduced production losses by 6% by improving data retrieval systems, monitoring and analyzing production processes, and collaborating with the manufacturing and process engineering team.
- Developed analytics models and dashboards to monitor production, quality control and scheduling with a goal to maximize throughput and reduce cost.
- Monitored and tracked production performance data such as component demand, inventory levels, and production yields and implemented effective measures when necessary.
Operations Team Lead
John Deere Water
San Diego, CA
04.2008 - 03.2015
- Led a team of 15 in performing operational task, resulting in smooth functioning and high efficiency ensuring that the targets set for the team were achieved.
- reduced operational cost by 15% through continuous process improvement measures such as lean methodologies, measurement of key performance indicators and developing mechanisms for rapid resolutions of customer issues.
- developed training materials and conducted regular training sessions for team members, leading to higher customer satisfaction and improved team performance.
- Coordinated with cross-functional teams to ensure proper utilization of resources and delivered quality products on time.
Education
Associate of Arts - Graphic Design
Coleman University
San Diego, CASkills
- Data analytics
- Knowledgeable in SAP erp system
- Forklift operation
- Bilingual spanish / english
- Lean manufacturing
- Team leadership
- SOP implementation
Timeline
Warranty Claim Technician
Rivulis Irrigation
03.2020 - 11.2022
Production Controller
Rivulis Irrigation
03.2015 - 03.2020
Operations Team Lead
John Deere Water
04.2008 - 03.2015
Associate of Arts - Graphic Design
Coleman University