Daniel Gallegos
Phoenix,AZ
Summary
Experienced Case Manager with a strong background in coordinating comprehensive care across behavioral health, medical, and social services. Skilled in serving as a primary point of contact for clients, facilitating communication among providers, caregivers, and support networks, and ensuring alignment on individualized care plans. Committed to promoting client wellness, independence, and resilience through education, advocacy, and timely access to services. Adept at implementing integrated care strategies that optimize outcomes, empower clients, and enhance overall quality of care.
Overview
3
3
years of professional experience
Work History
Case Manager
Adelante Healthcare
10.2023 - Current
- Serve as the primary point of contact for clients, coordinating behavioral health, medical, and social services across multiple providers to ensure integrated, client-centered care.
- Collaborate with multidisciplinary care teams, including physicians, behavioral health specialists, social workers, and community organizations, to align on individualized care plans and promote holistic client well-being.
- Develop, implement, and monitor personalized care plans, utilizing evidence-based practices to support client recovery, wellness, independence, and resilience.
- Facilitate timely access to healthcare and community services, including referrals to primary care, specialty care, behavioral health, housing, and social supports.
- Advocate on behalf of clients with healthcare providers, caregivers, and support systems to ensure consistent, coordinated care delivery.
- Provide crisis intervention, safety planning, and de-escalation support for clients in high-risk situations.
- Educate clients on available services, treatment options, and care pathways to empower informed decision-making and self-advocacy.
- Maintain accurate documentation of care plans, client interactions, and outcomes in EMR and EHR systems to support compliance and program reporting.
Front Office Assistant
Adelante Healthcare
03.2023 - 10.2023
- Greeted and assisted patients, ensuring a professional and efficient front desk experience.
- Scheduled and managed appointments, optimizing provider calendars and minimizing wait times.
- Maintained and updated patient records, ensuring accuracy and HIPAA compliance.
- Verified insurance eligibility, processed billing, and coordinated referrals and authorizations.
- Handled patient communications and inquiries with discretion and professionalism.
- Supported clinical staff to streamline office operations and enhance patient satisfaction.
Education
High School Diploma -
Crestview Preparatory
Phoenix, AZ05.2018
Skills
Care Management & Care Coordination
Multidisciplinary Care Team Collaboration
Patient Advocacy & Engagement
Provider Communication (medical, behavioral & social services)
Crisis Intervention & De-escalation
Community Resource Referral & Linkage
High - Volume Case Load
Knowledge of EMR & EHR systems
Timeline
Case Manager
Adelante Healthcare
10.2023 - Current
Front Office Assistant
Adelante Healthcare
03.2023 - 10.2023
High School Diploma -
Crestview Preparatory