Summary
Overview
Work History
Education
Skills
Interests
Home Lab
Timeline
SoftwareEngineer
DANIEL GALLMAN

DANIEL GALLMAN

Systems Engineer
Woodstock,GA

Summary

Driven Systems Administrator with 7 years of experience in server implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration with a dynamic team environment.

Overview

5
5
years of professional experience

Work History

Systems Engineer

CNR Technologies
Woodstock, Ga
07.2020 - Current
  • Helped maintain and monitor over 1300 Windows, Linux and Mac devices
  • Developed mission-critical real time systems for use in multiple business.
  • Server deployment, migration, and management.
  • Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
  • Implemented network security equipment, including firewalls, two-factor authentication and antivirus software for networks. on production infrastructure.
  • Diagnosed and executed resolution for all network and server issues.
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications.
  • Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
  • Led server infrastructure development, quality assurance, staging and production systems.
  • Developed leadership skills while collaborating with a dynamic team in a competitive environment

Remote Support Technician

Geek Squad Corporate
Calhoun, Ga
10.2016 - 07.2019
  • Assisted in developing internal Employee Driven Intelligence system
  • Assisted and average of 15 clients per day to exceed beyond company metrics
  • Provided professional IT assistance and remote support to clients and worked on improvement of customer satisfaction.
  • Efficiently analyzed & determined operational issues in client computer systems resulting in total customer satisfaction and repeat business.
  • Installed and configured user workstations, communicated with clients via phone or email, and diagnosed and resolved any hardware/software issues.
  • Set up and maintain remote desktop connections through centralized server.
  • Provided remote home/office computer support to average of fourteen clients per day.
  • Performed advanced operating system repair, computer and peripheral installation, printer break/fix, software and peripheral training using remote software.
  • Informed clients regarding estimated time required to analyze issues.
  • Consistently exceeded business goals set forth by corporate management team.

Remote Support Technician

Support.com
Calhoun, Ga
01.2015 - 01.2016
  • Analyzed and resolved issues in collaboration with a dynamic team
  • Established and cultivated rapport with clients through addressing their needs and concerns and providing information about products and services that our company offers.
  • Provided effectual training to clients to utilize system and applications related to job functions, which broadened their skills and maximized workflow operations.
  • Answered inbound phone calls from clients.
  • Diagnosed issues and resolving any network or wireless related issues they encounter.
  • Worked in a fast paced goal oriented dynamic environment with strong team.
  • Provided desktop application solutions, and quickly responded to technical assistance requests.
  • Helped client troubleshoot routers and hook up devices on networks as requested.
  • Ensured timely repair of network and assisted with network troubleshooting procedures.
  • Used software to remote in and resolve client issues as needed.

Education

Associates of Arts - Business

University of Phoenix

Network+ Certification

Skills

Technical Analysis

undefined

Interests

Mountain Biking

Gaming

Building PC's

Home Lab

Dell R720 Running ESXi running multiple virtual machines

Dell R520 Running ESXi running multiple virtual machines

Dell R420 Running ESXi running virtual firewalls and linux machines

2 Raspberry Pi's running vSphere, Unifi controller and Pi Hole

Protectli device running Pfsense

Repurposed desktops running Linux and Windows OS

Timeline

Systems Engineer

CNR Technologies
07.2020 - Current

Remote Support Technician

Geek Squad Corporate
10.2016 - 07.2019

Remote Support Technician

Support.com
01.2015 - 01.2016

Associates of Arts - Business

University of Phoenix

Network+ Certification

Similar Profiles

CREATE PROFILE
DANIEL GALLMANSystems Engineer