Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Hi, I’m

Daniel Galvan

Tyler,TX

Summary

Proficient in customer service and technical support, with extensive experience in internet help desk roles and mobile device troubleshooting. Capable of performing PC repairs and resolving technical issues efficiently. Previous experience includes delivery driving and passenger pickups, showcasing a strong work ethic and customer service orientation. Authorized to work in the US and flexible regarding relocation.

Overview

18
years of professional experience
1
Certification

Work History

Lyft & Uber

Uber/Lyft Driver
10.2024 - Current

Job overview

  • Picking up and dropping off customers

Kims C-Store

Store Manager
11.2023 - 04.2024

Job overview

  • Daily paperwork
  • Create schedules
  • Bank deposits
  • Submitting invoices
  • Checking in vendors.
  • Hiring and releasing employees
  • Checking in vendors
  • Submitting store orders
  • Training potential employees to be team leads, assistant managers, and store managers.
  • Drive sales

Chewy

CSR - Customer Service Representative
11.2021 - 09.2022

Job overview

  • Managed customer accounts
  • Greeted customers
  • Conducted customer service surveys
  • Resolved customer issues
  • Worked in the inbound call center and transitioned to permanent work at home position.
  • Help customers place orders for their fur-babies.
  • Conduct fraud notations and verification on orders that customers didn't place.
  • Handle all incoming calls.
  • Flexibility on shifts.

SYNCHRONY FINANCIAL

Client Services Representative
04.2019 - 02.2021

Job overview

  • Assist Clients and customers with activating cards
  • Cancel out Authorizations, reset passwords, unlocking accounts, and handling fraudulent applications.
  • Assess credit applications from over the phone applications or applications done online.
  • Maintain a decent call handle time in a high call volume setting.
  • Working alongside other departments as needed whether it is for funding or for basic troubleshooting.

M.G OIL CO

Assistant Manager/store Manager
07.2017 - 03.2019

Job overview

  • Sort and review Shift Paperwork.
  • Compare Shift Sheet with Shift Close Report, ensure all areas are accounted for.
  • Tape Reads should be created for the following: EBT, Coupons and Lotto Paid-outs On-line & Scratch.
  • Organize and paper-clip the following receipt tapes: Credit, NW Aux Credit tape read, No-sale & Transaction Void, Refund, Manufacturer Coupons tape read, EBT tape read.
  • Verified Shift Cash Accountability and Deposit for each shift. Research overages and shortages.
  • Complete Daily Master shift sheets and complete a Shift Sheet utilizing Store Close Report. Print and attach to the Shift Sheets.
  • Utilized the Deposit to replenish the Change Fund if needed for $1's, $5's and $10's
  • Created Deposit Slip, place moneys in to a bank bag and deposit into banks drop box on weekends.
  • Created Daily Lottery sheet. Ensure starting and ending numbers are correct and date is correct.
  • Created schedules and assured that we were under our budgeted hours.

GOLDEN WEST TECHNOLOGIES

Internet Help Desk Technician
03.2014 - 12.2016

Job overview

  • Assist customers with email or connecting to the internet.
  • Provide excellent customer service while on the phone with customers.
  • Knowledgeable with industry supported operating systems for both Mac and Windows.
  • Clearly document work done in help desk ticketing system.
  • Follow logical troubleshooting steps to reach a conclusion

M.G OIL CO

Assistant Manager
12.2007 - 01.2013

Job overview

  • Started out as a cashier was promoted to assistant manager.
  • Assured proper handling of cash, checks, credit cards, coupons, lottery, and all merchandises.
  • Supervised, trained and developed sales associate's use of the cash register.
  • Prepared daily bank deposits
  • Audited register and safe for accurate count of cash.

Education

WESTERN DAKOTA TECHNICAL INSTITUTE
Rapid City, SD

Associate of Applied Science from Business Technology
05.2018

University Overview

WESTERN DAKOTA TECHNICAL INSTITUTE
Rapid City, SD

Associate of Applied Science from Accounting
05.2017

University Overview

Roy Miller High School
Corpus Christi, TX

High school diploma or GED
05.2001

University Overview

Skills

  • Retail operations management
  • Customer service excellence
  • Cash handling and POS systems
  • Sales performance optimization
  • Microsoft Word proficiency
  • Analytical skills
  • Advanced IT skills
  • Multi-tasking ability
  • Technology solutions adaptability
  • Call center support experience
  • Large cash deposit management
  • High-pressure adaptability
  • Help desk assistance
  • Software troubleshooting expertise

Certification

  • Food Handler Certification
  • TABC Certification
  • Driver's License August 2023 to December 2031

Additional Information

Additional Information
SKILLS

Timeline

Uber/Lyft Driver
Lyft & Uber
10.2024 - Current
Store Manager
Kims C-Store
11.2023 - 04.2024
CSR - Customer Service Representative
Chewy
11.2021 - 09.2022
Client Services Representative
SYNCHRONY FINANCIAL
04.2019 - 02.2021
Assistant Manager/store Manager
M.G OIL CO
07.2017 - 03.2019
Internet Help Desk Technician
GOLDEN WEST TECHNOLOGIES
03.2014 - 12.2016
Assistant Manager
M.G OIL CO
12.2007 - 01.2013
WESTERN DAKOTA TECHNICAL INSTITUTE
Associate of Applied Science from Business Technology
WESTERN DAKOTA TECHNICAL INSTITUTE
Associate of Applied Science from Accounting
Roy Miller High School
High school diploma or GED

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