Daniel Garcia
Bakersfield,CA
Summary
Efficient Manager versed in task delegation and workflow coordination, promoting efficient and welcoming operations. Diplomatic and engaging with skills in handling challenging requests with friendly and knowledgeable support. Driven by the desire to help people in a friendly and knowledgeable fashion with realistic expectations.
Overview
11
11
years of professional experience
Work History
Manager on Duty
Black Angus
2022.03 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Senior Game Advisor
Gamestop
2021.10 - 2022.06
- Enhanced customer experience by introducing the latest games, relating interesting game aspects and encouraging customers to consider expanding gaming interests.
- Helped management receive inventory and display games and game-related devices and properly processed damaged merchandise for return.
- Enjoyed greeting customers upon entering store, determining gaming interests, giving suggestions and closing sales.
- Operated cash register, transactions, returns, refunds and exchanges.
- Demonstrated games and gaming devices to customers unfamiliar with technology, answered questions and made recommendations.
- Introduced and recommended devices to customers for increased customer satisfaction and sales.
Shift Lead
Walgreens Boots Alliance
2015.11 - 2021.04
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
Package Handler
FedEx:Ground
2012.06 - 2015.02
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Assembled, sealed, and loaded packages into correct trucks.
Education
High School Diploma -
Vista High School
Bakersfield, CA06.2011
Skills
- Strategic Planning
- People Driven
- Inventory Control
- Adaptable Communicator
- Complex Problem-Solving
- Schedule Development
- Staff Management
- Process Improvement
Timeline
Manager on Duty
Black Angus
2022.03 - Current
Senior Game Advisor
Gamestop
2021.10 - 2022.06
Shift Lead
Walgreens Boots Alliance
2015.11 - 2021.04
Package Handler
FedEx:Ground
2012.06 - 2015.02
High School Diploma -
Vista High School
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