Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Garcia

Turlock

Summary

Dynamic professional with a proven track record in client support and technical troubleshooting, demonstrated at Select Staffing. Excelled in enhancing customer satisfaction and resolving complex technical issues, showcasing a results-driven approach and CRM software expertise. Skilled in fostering client engagement and maintaining meticulous data accuracy, I bring a blend of hard and soft skills to drive success.

Overview

11
11
years of professional experience

Work History

Medical Options Representative

Insync Consultants
08.2022 - 04.2023
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.

HR Coordinator

Aston-Carter
04.2022 - 06.2022
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.

Technical Support Representative

Select Staffing
12.2011 - 03.2022
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Education

Bachelor of Arts - Business Administration

San Jose State University
San Jose, CA
12-2000

Skills

  • Client Support
  • Results-Driven Approach
  • Client Engagement
  • Data Entry Expertise
  • Telephone reception
  • Client service
  • Technical troubleshooting
  • Systems and software expertise
  • CRM software expertise

Timeline

Medical Options Representative

Insync Consultants
08.2022 - 04.2023

HR Coordinator

Aston-Carter
04.2022 - 06.2022

Technical Support Representative

Select Staffing
12.2011 - 03.2022

Bachelor of Arts - Business Administration

San Jose State University

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Daniel Garcia