Daniel Garcia
Friendswood
Summary
Sales leader with over 10 years of experience in the wireless industry and retail, including 2 years as a Retail Manager. Demonstrated success in exceeding sales quotas and enhancing client retention through exceptional customer service. Skilled in team management and leadership, driving growth and revenue for organizations. Bilingual in Spanish, facilitating communication with diverse customer bases.
Overview
6
6
years of professional experience
Work History
Apple Advisor (Seasonal)
Apple
11.2025 - Current
- Delivered exceptional customer service, resolving technical issues and enhancing user experience.
- Provided in-depth product knowledge, assisting customers in selecting appropriate devices and accessories.
- Educated customers on software updates and features, driving engagement and satisfaction with Apple products.
- Collaborated with team members to streamline support processes, improving efficiency and service delivery.
Floating Manager
Comcast Xfinity
07.2025 - 09.2025
- Managing store employees by setting proper expectations, showing the standard and driving results through action.
- Coaching and developing store representatives for sales improvement and behaviors.
- Working multiple locations to assist new hire employees in system and product knowledge.
Retail Sales Representative
Comcast Xfinity
02.2024 - 06.2025
- Delivering the right customer experience by assisting customers with billing, technical issues, purchases and general inquiries.
- Staying up to date on the latest data/entertainment technology and devices such as wifi and data services.
- Maintaining and exceeding store sales quota.
Solutions Manager
Verizon Wireless
11.2019 - 02.2023
- Following up and doing side by side selling to assist with closing sales for retail specialists.
- Conducted regular performance reviews, providing actionable feedback for continuous improvement.
- Promoted a culture of continuous improvement by encouraging team members to share ideas for enhancing solution offerings.
- Contributed to company growth by securing repeat business from satisfied clients and facilitating referrals through excellent customer service practices.
Education
Certificate - Criminal Justice
San Jacinto College Community College
Pasadena, TX01.2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training
Timeline
Apple Advisor (Seasonal)
Apple
11.2025 - Current
Floating Manager
Comcast Xfinity
07.2025 - 09.2025
Retail Sales Representative
Comcast Xfinity
02.2024 - 06.2025
Solutions Manager
Verizon Wireless
11.2019 - 02.2023
Certificate - Criminal Justice
San Jacinto College Community College