Daniel Garcia
Honolulu
Summary
Accomplished Airport Duty Manager with extensive experience at Hawaiian Airlines, adept in operations management and safety compliance. Successfully led teams of 500+ employees, enhancing process improvement and crisis response. Proven track record in change management and collaboration, ensuring seamless airport operations and regulatory adherence. Recognized for strategic decision-making and effective communication.
Overview
16
16
years of professional experience
5
5
Certifications
Work History
Airport Duty Manager
State of Hawaii, Department of Transportation – Airports
Honolulu
01.2025 - Current
- Managed immediate airport operations during assigned shifts for Daniel K. Inouye International Airport, Dillingham Airfield, Kalaeloa Airport, and other State airports on Oahu
- Coordinated activities of 20+ in-house and contract service providers to ensure seamless airport operations
- Ensured 24/7 continuous and safe airport services compliant with federal, state, and county regulations and policies
- Served as on-duty manager responsible for crisis response and operational decision-making during emergencies
- Directed operational security, maintenance, custodial, ramp control, intra-terminal and ground transportation, medical services, general aviation, air cargo, airline, tenant, and retail services functions
- Made immediate, time-sensitive decisions on critical operational, life safety, and customer service issues while effectively communicating with emergency teams and upper management
- Developed and executed complex operational plans in collaboration with government agencies, tenants, contractors, media, and emergency responders
- Initiated investigations and recommended improvements in operations, maintenance, customer service, and labor relations
Senior Manager – HNL Airport Operations
Hawaiian Airlines
Honolulu
10.2018 - 01.2025
- Responsible for managing day-to-day operations; to include Safety & Regulatory compliance
- Oversee and Support 500+ employees (Ramp Service, Guest Service, Line Service, Cabin Appearance, and Weight & Balance)
- Lead and Direct 11 Operations/Workforce Managers
- Implement Manager personal development plans to ensure continued professional growth
- Maintain internal and external relationships for successful resolution of systemic issues
- Change Management – CBA Implementation, PSS support, Baggage Scanning, Real Time (WFM) rollout
- Worked with PMO on projects pertaining to Airport Operations
- Oversee Neighbor Islands operations as needed
- GSE/CRO certified
Analyst – Airport Operations Planning / SMS Manager
Hawaiian Airlines
Honolulu
06.2016 - 10.2018
- Safety Management System (SMS) Manager for Airport Operations Division
- A4A Ground Safety Council Representative
- Lead Investigator
- GSIP / ERC Representative
- Liaison to FAA POI for safety subjects related to AO
- Assist with the development of policies and procedures for all AO operations (GSM & PSM)
- Ensure HA compliance with all Safety & Regulatory requirements world-wide
- Responsible for helping to ensure the alignment of training curriculum with current Safety policies and procedures as reflected in applicable manuals.
- Edit and assist in writing bulletins, alerts, and manual updates
- Define business requirements and manage project milestones
- Track and analyze operational results
- GSE/CRO Certified
Operations Manager – HNL Airport Operations
Hawaiian Airlines
Honolulu
02.2015 - 06.2016
- Responsible for overseeing day-to-day operations
- Manage 400+ employees (Ramp Service, Weight & Balance, Customer Service, Line Service, Cabin Service and Contract Servicemen)
- Coordinate training for equipment and services for operational use
- Reinforce Safety as top priority for Ramp Operations
- Conduct interviews for all positions
- Prepare schedules for daily workforce and flight assignments
- Coordinate/Oversee enhancements and improvement projects for the Ramp
- Conduct formal investigations in response to ground accidents, on the job injuries and complaints
- File reports for formal investigations
- Facilitate and represent the Company in Disciplinary Hearings
- Facilitate passenger complaints or issues as needed
- GSE/CRO Certified
Contract Service Manager – HNL Station
US Airways
Honolulu
12.2013 - 02.2015
- Responsible for overseeing day-to-day operations
- Coordinate training required for the account
- Report operation stats/data to US Airways Leadership
- Facilitate passenger complaints/issues as needed
- Heavily involved with American Airlines and US Airways merger
- Coordinate startup of Air China operations in HNL
HNL Ramp Manager – HNL Station
Hawaiian Airlines
Honolulu
09.2011 - 12.2013
- Responsible for overseeing day-to-day operations
- Lead and direct 200+ employees
- Manage daily planning and scheduling of people/resources
- Manage relationships with vendors
- Coordinate training for equipment and services for operational use
- File reports for formal investigations
- Facilitate and represent the Company in Disciplinary Hearings
- GSC/CRO Certified.
Ramp Agent – HNL Station
Hawaiian Airlines
Honolulu
10.2009 - 09.2011
- Sort baggage to their respective destination
- Manually load and offload baggage/freight from our aircrafts
- Trained and certified to operate GSE used on the Ramp
- Trained and certified to service Wide Body aircrafts (B767, A330) and 717 aircraft
- Transport baggage and freight to their respective areas
- Ensure safe practices is being used when servicing aircrafts
- Load Master Certified (RH200)
Education
Fire Science -
Honolulu Community College
Honolulu, HawaiiSkills
- Operations management
- Safety compliance
- Process improvement
- Airport security
- Decision-making
- Continuous improvement
- Teamwork and collaboration
- Change management
- Passenger and cargo handling
- Supervise emergencies
- Federal Aviation Regulations
- Safety management systems
Community Service
President, Car Club, Honolulu, HI, 01/01/23, Present, Partnering with local non-profits.
Website Portfolio Profiles
LinkedIn, LinkedIn.com/in/daniel-garcia-16265299
Certification
Airport Security Coordinator (ASC) - AAAE
Timeline
Airport Duty Manager
State of Hawaii, Department of Transportation – Airports
01.2025 - Current
Senior Manager – HNL Airport Operations
Hawaiian Airlines
10.2018 - 01.2025
Analyst – Airport Operations Planning / SMS Manager
Hawaiian Airlines
06.2016 - 10.2018
Operations Manager – HNL Airport Operations
Hawaiian Airlines
02.2015 - 06.2016
Contract Service Manager – HNL Station
US Airways
12.2013 - 02.2015
HNL Ramp Manager – HNL Station
Hawaiian Airlines
09.2011 - 12.2013
Ramp Agent – HNL Station
Hawaiian Airlines
10.2009 - 09.2011
Fire Science -
Honolulu Community College