Daniel Garcia
Stickney
Summary
Seasoned Technical Specialist knowledgeable troubleshooting and resolving software issues. Bringing expertise in business IT needs and ready to apply several years of experience to new position. Demonstrates strong collaboration skills and adaptability to meet evolving needs and achieve results.
Overview
9
9
years of professional experience
Work History
Technical Specialist
Apple
01.2022 - Current
- Led troubleshooting efforts for complex technical issues, improving system reliability and performance.
- Provided exceptional customer support, resolving technical issues with effective communication skills.
- Coordinated technical support for systems and software, enhancing user experience across departments.
- Assisted in troubleshooting hardware and software issues, improving response time to technical challenges.
- Over 600 customer reviews rated 5/5 with Apple customer service quality rating scale and maintained over a 90 team member score consistently.
Patient Transporter
Loyola Hospital
07.2019 - 08.2021
- Maintained cleanliness and organization of transport equipment, enhancing operational efficiency.
- Communicated effectively with medical personnel to coordinate patient needs and logistics.
- Trained new transport staff on safety protocols and efficient transport practices, improving overall service quality.
- Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
Pharmacy Technician
Jewel-Osco Pharmacy
08.2017 - 08.2019
- Assisted in prescription processing and customer service.
- Maintained a sterile and compliant pharmacy environment.
- Communicated with healthcare providers and insurance companies to ensure prescription accuracy.
- Collaborated with healthcare providers to resolve prescription discrepancies and optimize patient care.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Education
High School Diploma -
Morton West High School
Berwyn, ILSome College (No Degree) - Computational Science
Morton College
Cicero, ILSkills
- Client Relations
- Customer Service
- Multitasking
- Patient Care
- Performance Metrics
- Problem Solving
- Product Knowledge
- Retail Sales
- Software Support
- Technical Repair
- Technical Troubleshooting
- Software configuration
- Relationship management
- Team collaboration
Timeline
Technical Specialist
Apple
01.2022 - Current
Patient Transporter
Loyola Hospital
07.2019 - 08.2021
Pharmacy Technician
Jewel-Osco Pharmacy
08.2017 - 08.2019
High School Diploma -
Morton West High School
Some College (No Degree) - Computational Science
Morton College