Daniel Garcia
Lakewood
Summary
Experienced in regional management, consistently delivering operational excellence and providing effective team leadership. Utilizing strategic planning techniques, successfully achieving business goals and driving performance. Throughout career, fostering strong team dynamics and optimizing processes to ensure maximum efficiency.
Overview
24
24
years of professional experience
Work History
Sr. Area Manager – Operations
Shutterfly Lifetouch National School Studios Inc.
04.2020 - Current
- Managed profitable territory with annual revenue of $14 million with over 1400 accounts
- Helped increase retention in the territory by 4.4% from 89.32% to 93.73% with a growth of $757,000 annually
- Development of annual budgets, operational standards, and strategic business goals
- Tracked KPIs against benchmarking, market trends and competitor activities to develop strategic improvement plans.
- Recognized and rewarded performance to motivate continued success.
- Managed multi-unit operations to develop teams and optimize workflows for maximum business results.
Sales/Service Representative
Lifetouch National School Studios
01.2016 - Current
- Services two of our top five accounts resulting in $75,000 in annual sales
- Assisted Sales Representatives in team selling for new accounts
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
Operations Manager
Lifetouch Photography
01.2015 - 04.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Guest Services Manager
Lifetouch National School Studios
01.2011 - 01.2015
- Built rapport and relationships with school administrative staff
- Supervised a team of customer service agents and sales support staff, ensuring adherence to policies, procedures, and top-notch customer service standards.
- Enhanced internal communication by developing clear guidelines for interdepartmental collaboration related to guest requests or concerns.
- Optimized scheduling practices to ensure adequate coverage during peak times while controlling labor costs effectively.
- Reduced guest complaints by proactively resolving potential issues and maintaining open communication channels.
Account Specialist
Lifetouch National School Studios
01.2009 - 01.2011
- Acts as the first point of contact for 200+ schools by answering the telephone/emails and ascertaining the nature of the business
- Responsible for account booking management and accuracy by partnering with the sales team
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Set up new customer accounts and updated existing profiles with latest information.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
Office Manager/IT Technical Support
Lifetouch National School Studios
01.2005 - 01.2009
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Education
High School Diploma -
Pine Creek High School
Colorado Springs, CO06-2001
Skills
- Staff training and development
- Data-driven decision making
- Operations management
- Positive attitude
- Problem-solving
- Team leadership
- Team collaboration
- Excellent communication
- Adaptability and flexibility
- Managing operations and efficiency
Timeline
Sr. Area Manager – Operations
Shutterfly Lifetouch National School Studios Inc.
04.2020 - Current
Sales/Service Representative
Lifetouch National School Studios
01.2016 - Current
Operations Manager
Lifetouch Photography
01.2015 - 04.2020
Guest Services Manager
Lifetouch National School Studios
01.2011 - 01.2015
Account Specialist
Lifetouch National School Studios
01.2009 - 01.2011
Office Manager/IT Technical Support
Lifetouch National School Studios
01.2005 - 01.2009
High School Diploma -
Pine Creek High School
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