Daniel Garr
Kernersville,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Delivery Specialist
DoorDash
09.2023 - Current
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
- Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Coordinated consistent on-time deliveries of damage-free goods.
- Operated vehicle safely in highly congested areas with no traffic violations.
Customer Service Repair Representative
Spectrum
07.2021 - 08.2023
- Managed a high volume of calls/chats daily, maintaining composure under pressure while providing exceptional service with a positive attitude.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls/chats, and answering inquiries from clients.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Maintained up-to-date knowledge of product and service changes.
- Sought ways to improve processes and services provided.
- Increased efficiency and team productivity by promoting operational best practices.
- Trained new personnel regarding company operations, policies and services.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Engagement Leader
Petsmart
08.2020 - 06.2021
- Established a culture of continuous improvement within the team, encouraging open feedback from both staff and customers alike.
- Successfully resolved escalated complaints/issues – winning back disgruntled customers confidence in our company's offerings.
- Consistently met or exceeded sales targets by building strong rapport with clients through exceptional service delivery.
- Established strong relationships with clients, fostering trust and long-term returning business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Sought ways to improve processes and services provided.
- Increased efficiency and team productivity by promoting operational best practices.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and backed up other customer service managers.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Cell Phone Repair Technician
Cell Phone Repair
06.2018 - 08.2020
- Demonstrated flexibility in repairing a diverse range of cell phone brands and models, showcasing adaptability within the role.
- Worked closely with other technicians in sharing knowledge about unique or complex repair scenarios encountered.
- Collaborated with team members to improve overall workflow, resulting in increased productivity.
- Performed detailed device inspections to identify necessary repairs or replacements accurately.
- Maintained a clean and organized workspace, contributing to an efficient work environment conducive to quick repairs.
- Increased repeat business by establishing trust and rapport with customers through transparent communication practices.
- Managed inventory of repair parts, ensuring adequate stock levels for timely completion of repairs.
- Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
- Applied external accessories such as screen protectors, skins and more.
- Backed up and restored user data to replacement devices, maintaining strict customer privacy protocols.
Manager/ Head Piercer
Just Pierce It
11.2011 - 08.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced customer satisfaction by providing high-quality piercings and maintaining a clean, comfortable environment.
- Upheld strict hygiene standards necessary for successful piercing procedures minimizing potential infections.
Education
No Degree - Business Administration And Management
North Carolina State University
Raleigh, NC07-2013
No Degree - Engineering
Wake Technical Community College
Raleigh, NC07-2011
High School Diploma -
North Forsyth High
Winston-Salem, NC07-2009
Skills
- Strong organizational skills
- Complaint resolution
- Professionalism and Punctuality
- Patience and Tolerance
- Customer Service
- Active Listening
- Critical Thinking
- Problem-solving abilities
- Money handling abilities
- Safety protocols and procedures
Accomplishments
Spectrum: Spectrum Gold - top 1% of statistics over full year. Listed in top 10 performers over 75% of months averaged, first out of 300+ employees 4 times. Multiple Diamond awards which are specifically for leadership displayed. Assisted in live training with 30+ trainees observing and asking questions, while displaying quality customer service and best practices on active chats or calls. Led a support group chat with over a hundred new employees while active and surpassing goals.
Petsmart: Consistently maintained top ratings for customer reviews. Mentioned multiple times by name in only positive Google or Yelp reviews. Improved grooming salon, dog and cat hotel, cat adoption area surveys as well as the main store.
Just Pierce It: Increased profit by over 300% within first year of management, as well as positive reviews and reputation which cemented this business as a staple in the local niche. Initiated business relationships with top quality jewelers to decrease spending and increase quality.
Cell Phone Repair: Improved speed and quality of repairs, outperformed local Apple store for success rates. Decreased waste by finding the recycling options for profit as well as less electronic waste.
Doordash: 100% customer rating and completion rate, Platinum status which is top tier.
Timeline
Delivery Specialist
DoorDash
09.2023 - Current
Customer Service Repair Representative
Spectrum
07.2021 - 08.2023
Customer Engagement Leader
Petsmart
08.2020 - 06.2021
Cell Phone Repair Technician
Cell Phone Repair
06.2018 - 08.2020
Manager/ Head Piercer
Just Pierce It
11.2011 - 08.2020
No Degree - Business Administration And Management
North Carolina State University
No Degree - Engineering
Wake Technical Community College
High School Diploma -
North Forsyth High
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