Summary
Overview
Work History
Education
Skills
Professional Accomplishments
References
Timeline
Generic
Daniel Gassoway

Daniel Gassoway

Albuquerque,NM

Summary

Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.

Overview

16
16
years of professional experience

Work History

Account Executive

HOLMANS USA
02.2021 - Current
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Managed budget allocation and resource utilization to maximize marketing ROI.
  • Boosted lead generation with targeted email marketing strategies and social media advertising.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Customer Service Representative

Southwest Airlines Reservations
02.2019 - 02.2021
  • De-escalate irate customers
  • Cross-trained and provided backup support for organizational leadership.
  • Provided primary customer support to internal and external customers.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Relations Manager

The Cleanery
08.2017 - 10.2018
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Created customer support strategies to increase customer retention.

Internet Sales Manager

Brad Francis Automotive
12.2015 - 07.2017
  • Maintain business relationship with partner franchises
  • Generate business opportunities via cold calls and repeat clientele
  • Manage a team of five
  • Hash deals with banks and credit unions around the country.

Manufacturing Representative

Personalized Paper Manufacturing Group
08.2013 - 12.2015
  • Manufacture and ship stationary products worldwide
  • Interact with clientele via phone/email
  • Operate and maintain manufacturing machinery
  • Overlook financial portfolio in regard to supplies received
  • Create stationary template using Microsoft Publisher and Excel.

Supervisor

Therapeutic Recreation
06.2011 - 08.2013
  • Monitor the safety and health of participants with and without disabilities
  • Promote inclusion throughout Community Centers in Albuquerque
  • Mentor fellow employees in problematic situations
  • Obtain a safe and secure workplace for employees and participants of the program.

Sales Representative

Defined Fitness
01.2008 - 07.2010
  • Promote monthly memberships
  • Ensure that clients are properly checked in and have paid for gym use
  • Maintain proper balance of cash register.

Education

Bachelors of Business Administration -

University of New Mexico
Albuquerque, NM
12.2020

Minor in Psychology/Management -

University of New Mexico
Albuquerque, NM
12.2020

High School Diploma -

Volcano Vista High School
Albuquerque, NM
05.2011

Sports Nutrition Advisor -

Fitour
01.2021

Personal Training Certification -

Fitour
01.2021

Skills

  • Customer Relations
  • Relationship building and management
  • CRM software expertise
  • Staff Management
  • Territory Management
  • Customer rapport
  • Vendor Management
  • Order Management
  • Forecast preparation
  • Marketing strategy implementation
  • Business development and planning
  • Revenue Generation
  • Lead Development
  • Contract Management

Professional Accomplishments

  • Account Executive, Manage E-Commerce Solution, Obtain and Maintain Purchasing Vehicles, Grow Public and Commercial Sector, Generate 3+ million dollars in revenue, Create and maintain partnerships among manufacturers and other client entities
  • Customer Service Representative, Manage and book air reservations, De-escalate irate customers, Exemplify and gift wonderful customer service, Manage accounts and take credit card transactions
  • Internet Sales Manager, Maintain business relationship with partner franchises., Generate business opportunities via cold calls and repeat clientele., Manage a team of five., Hash deals with banks and credit unions around the country
  • Manufacturing Representative, Manufacture and ship stationary products worldwide., Interact with clientele via phone/email., Operate and maintain manufacturing machinery., Overlook financial portfolio in regard to supplies received., Create stationary template using Microsoft Publisher and Excel.
  • Customer Relations Manager, Create positive relationships daily., Target Market potential clients in Santa Fe area., Prospect future clientele., Resolve client issues
  • Supervisor, Monitor the safety and health of participants with and without disabilities., Promote inclusion throughout Community Centers in Albuquerque., Mentor fellow employees in problematic situations., Obtain a safe and secure workplace for employees and participants of the program.
  • Sales Representative, Promote monthly memberships., Ensure that clients are properly checked in and have paid for gym use., Maintain proper balance of cash register.

References

  • Adam Erhard, The City of Albuquerque, (505) 206-8712
  • Sonya Chavez, US Marshalls Office, (505) 681-2102
  • Felice Trujillo, Deputy Bureau Chief, (505) 235-7029

Timeline

Account Executive

HOLMANS USA
02.2021 - Current

Customer Service Representative

Southwest Airlines Reservations
02.2019 - 02.2021

Customer Relations Manager

The Cleanery
08.2017 - 10.2018

Internet Sales Manager

Brad Francis Automotive
12.2015 - 07.2017

Manufacturing Representative

Personalized Paper Manufacturing Group
08.2013 - 12.2015

Supervisor

Therapeutic Recreation
06.2011 - 08.2013

Sales Representative

Defined Fitness
01.2008 - 07.2010

Bachelors of Business Administration -

University of New Mexico

Minor in Psychology/Management -

University of New Mexico

High School Diploma -

Volcano Vista High School

Sports Nutrition Advisor -

Fitour

Personal Training Certification -

Fitour
Daniel Gassoway