Enthusiastic, positive and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of daily and weekly tasks and training in safety for all employees. Motivated to learn, grow and excel in customer service.
Enhance team member service standards and performance to boost productivity and exceed company goals. Dedicated to enhancing customer loyalty and strengthening sales with good merchandising and inventory management skills. Forward-thinking leader experienced in mediating conflicts, making sound decisions and multitasking in fast-paced environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Maintenance Engineer
Aspen Skiing Company
12.2020 - Current
Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
Resolved customer complaints in prompt, polite and professional approach.
Positively engaged with customers.
Followed instructions from supervisor regarding daily job tasks and duties.
Grocery Clerk
City Market
05.2020 - 01.2021
Stayed current on available products, store promotions and customer service policies to better shoppers.
Maintained safe, neat and clean working environment at all times.
Provided excellent customer service by offering assistance with locating or retrieving requested merchandise.
Assistant Maintenance Manager
Frias Properties Of Aspen
05.2018 - 03.2020
Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Organized ongoing maintenance schedules to boost system performance.
Procured information from various vendors to ensure cost-effective purchasing.
Supervised daily operations, including employee performance, preventive maintenance and safety.
Providing a positive customer service to guest and owners.
Working fluid with my direct boss to make a quality environment.
Outside Service Attendant
Aspen Golf Club
05.2019 - 10.2019
Answered questions and provided information about the coarse and facilities.
Determined customer needs by asking relevant questions and listening actively to responses.
Removed safety hazards, soiled items and trash from customer areas.
Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
Grocery Manager
Roxy’s Market
07.2018 - 02.2019
Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
Engaged customers and provided very high level of service and support, helping find desired products and items.
Performed key tasks to promote inviting store appearance, which included making sure shelves were properly and effectively stocked at all times.
Hotel Maintenance Supervisor
Aspen Skiing Company LLC
08.2014 - 04.2018
Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from everyday guest use, protecting company reputation and loyal client base.
Developed standard operating procedures and document workflows for current and future process steps.
Investigated and resolved customer complaints to foster satisfaction.
Worked with maintenance team to resolve problems in offseason , improve operations and provide exceptional customer service.
Fixing things from electric work to snaking toilet lines and work with vendors on jobs that we could not do in house
Grocery Department Manager
Walmart
02.2006 - 07.2014
Researched issues to obtain appropriate answers to customer inquiries.
Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Answered questions about store policies and concerns to support positive customer experiences.
Helped customers complete purchases and locate items to ensure customer satisfaction.
Marked-down clearance items and relocated merchandise to proper store areas.
Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Trained team members in successful strategies to meet operational and sales targets.