DANIEL GENTRY
Thornton,CO
Summary
Seasoned Parts Counter Person with deep understanding of automotive parts and inventory management. Possess strong knowledge in parts identification, sourcing, and distribution based on customer requirements. Demonstrated ability to maintain efficient workflow while ensuring high-quality service. Made significant contributions towards reducing lead times and improving customer satisfaction in previous roles. Resourceful Parts Counter Person known for high productivity and efficiency in task completion. Specialize in inventory management, customer service, and parts identification. Excel at communication, problem-solving, and time management to provide exceptional support and service in fast-paced environments. Dedicated Parts Counter Associate focused on maintaining high standards of compliance and service while exceeding sales objectives. Reliable professional dedicated to overcoming any challenge and supporting all business needs as part of first-rate team. Talented professional offering many years of experience as high-achieving salesperson. Passionate about collaborating with team members and customers to satisfy all needs and build brand loyalty.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Parts Counter Person
ALPINE NISSAN
DENVER, CO
06.2024 - Current
- Assisted customers with parts selection, ordering and pricing.
- Provided technical assistance to customers regarding product installation and troubleshooting.
- Processed customer orders for new and replacement parts in a timely manner.
- Verified part numbers against customer requests to ensure accuracy of order.
BACK COUNTERMAN
LARRY H MILLER NISSAN 104TH
DENVER, CO
08.2018 - 06.2024
- Assisted customers with parts selection, ordering and pricing.
- Provided technical assistance to customers regarding product installation and troubleshooting.
- Processed customer orders for new and replacement parts in a timely manner.
- Verified part numbers against customer requests to ensure accuracy of order.
- Maintained accurate records of all parts sales and inventory levels.
- Performed regular cycle counts to maintain inventory accuracy.
- Received incoming shipments from vendors and checked for discrepancies between actual items received and purchase orders.
- Placed orders with suppliers as needed to replenish stock levels.
- Researched availability of special order items from various sources, such as catalogs or online databases.
- Retrieved requested automotive parts from warehouse shelves using forklift, pallet jack or hand truck.
- Inspected returned parts for damage or defects prior to restocking them on the shelf.
- Unloaded trucks delivering new products into the warehouse and checked contents against shipping documents.
- Organized storage areas by stocking merchandise neatly on shelves according to part number or category.
- Managed daily paperwork related to purchasing, returns, credits, invoices.
- Assisted in maintaining a clean work area by sweeping floors, emptying trash cans and organizing supplies.
- Operated computer systems to process orders quickly and accurately.
- Kept current on product knowledge through reading catalogs, brochures, bulletins or attending training sessions.
- Answered customer inquiries via telephone or email in a professional manner.
- Provided excellent customer service while handling complaints in an efficient manner.
- Ensured that all safety procedures were followed when handling hazardous materials.
- Assisted other team members with tasks as needed during busy periods.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Controlled daily parts program activities to improve sales and inventory management.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Operated point of sales and parts lookup computer systems.
PARTS COUNTMAN
Lums Auto Center
Warrenton, OR
09.2001 - 06.2018
- Assisted customers with parts selection, ordering and pricing.
- Provided technical assistance to customers regarding product installation and troubleshooting.
- Processed customer orders for new and replacement parts in a timely manner.
- Verified part numbers against customer requests to ensure accuracy of order.
- Maintained accurate records of all parts sales and inventory levels.
- Performed regular cycle counts to maintain inventory accuracy.
- Received incoming shipments from vendors and checked for discrepancies between actual items received and purchase orders.
- Placed orders with suppliers as needed to replenish stock levels.
- Researched availability of special order items from various sources, such as catalogs or online databases.
- Retrieved requested automotive parts from warehouse shelves using forklift, pallet jack or hand truck.
- Inspected returned parts for damage or defects prior to restocking them on the shelf.
- Unloaded trucks delivering new products into the warehouse and checked contents against shipping documents.
- Organized storage areas by stocking merchandise neatly on shelves according to part number or category.
- Managed daily paperwork related to purchasing, returns, credits, invoices.
- Assisted in maintaining a clean work area by sweeping floors, emptying trash cans and organizing supplies.
- Operated computer systems to process orders quickly and accurately.
- Kept current on product knowledge through reading catalogs, brochures, bulletins or attending training sessions.
- Answered customer inquiries via telephone or email in a professional manner.
- Provided excellent customer service while handling complaints in an efficient manner.
- Ensured that all safety procedures were followed when handling hazardous materials.
- Assisted other team members with tasks as needed during busy periods.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Controlled daily parts program activities to improve sales and inventory management.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Operated point of sales and parts lookup computer systems.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Received, examined and reshelved returned parts.
- Coordinated and executed daily parts deliveries to local businesses.
General Manager
MCDONALDS RESTUART
Seaside, OR
08.1990 - 10.2000
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments, and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Designed sales and service strategies to improve revenue and retention.
- Developed service and sales strategies to improve retention and revenue.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Analyzed market trends to inform business decisions and strategies.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored progress by establishing plans, budgets and measuring results.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Formed and sustained strategic relationships with clients.
- Mitigated business risks by working closely with staff members and assessing performance.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Education
High School Diploma -
ASTORIA HIGH SCHOOL
Astoria, OR05-1992
Some College (No Degree) - PARTS AND MANAGEMENT
TOYOTA TRAINING PARTS AND MANAGEMENT
OREGONSome College (No Degree) - PARTS COUNTERMAN
NISSAN PARTS COUNTERMAN
Denver, COSome College (No Degree) -
MCDONALD'S
Oak Brook, ILSkills
- Reviewing deliveries
- Technical aptitude
- SAP understanding
- Ordering parts
- Operations Management
- Stock control
Accomplishments
I HAVE BEEN CERITFIED WITH TOYOTA, CHYSLER DODGE JEEP FOR MANY YEARS. I WAS CERTIFIED IN PARTS AND SERVICE. I WAS CERTIFIED AS A PARTS AND SERVICE MANGER FOR A FEW YEARS. I HAD GOTTEN MY MANAGEMENT TRAINING WITH MCDONALD'S TOO
Certification
CERTIFIED TOYOTA AND CHYSLER FOR ALMOST 18 YEARS AND NOW HAVE BEEN CERTIFIED WITH NISSAN FOR ABOUT 5 YEARS
Languages
English
Professional
References
References available upon request.
Timeline
Parts Counter Person
ALPINE NISSAN
06.2024 - Current
BACK COUNTERMAN
LARRY H MILLER NISSAN 104TH
08.2018 - 06.2024
PARTS COUNTMAN
Lums Auto Center
09.2001 - 06.2018
General Manager
MCDONALDS RESTUART
08.1990 - 10.2000
High School Diploma -
ASTORIA HIGH SCHOOL
Some College (No Degree) - PARTS AND MANAGEMENT
TOYOTA TRAINING PARTS AND MANAGEMENT
Some College (No Degree) - PARTS COUNTERMAN
NISSAN PARTS COUNTERMAN
Some College (No Degree) -
MCDONALD'S
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