Daniel Getschel
Lino Lakes,MN
Summary
Inspiring manager that leads with passion and builds authentic connections with those he works with; both staff and customers.
Overview
19
19
years of professional experience
Work History
Director of Individual Income Taxes & Withholding
State Of Minnesota - Department of Revenue
St. Paul, MN
03.2018 - Current
- Provide leadership, coaching, and support to a diverse management team of 22; supporting over 240 employees in the division that support the administration of Individual Income Taxes, Property Tax Refunds, Military Credits, Withholding Taxes, and several Programs
- Lead a work environment that values diversity, equity, inclusion, and a sense of belonging
- Provide Leadership, coaching, and support to all employees within the division
- Create a culture where process improvement is a norm and processes are reviewed to ensure equitability within the tax system
- Manage the contact center in the division to ensure our customers receive the support they deserve
- Manage the compliance program of the division to ensure it supports the tax system equitably and the Department of Revenue’s mission
- Manage to a fiscal year budget of approximately $22 million dollars
- Support the Department of Revenue’s mission by:
- Creating a performance plan that supports the agency’s strategies
- Meeting with external customers to hear their ideas and concerns; utilizing the feedback to enhance the services we provide the taxpayers of Minnesota
- Co-leading the Department's Diversity, Equity, and Inclusion Steering Team; supporting 1,500 employees in this work
Director of Tax Operations Division
State Of Minnesota - Department of Revenue
St. Paul, MN
01.2015 - 03.2018
- Provided leadership to a diverse management team of 20; supporting over 250 employees in the division that supported the administration of Individual Income Taxes, Business Taxes, Special Taxes, and Property Tax Refunds
- Managed the operations of the division to ensure tax administration activities were conducted timely and appropriately
- Managed the compliance program during processing to ensure it supported the tax system and Department of Revenue’s mission
- Managed a fiscal year budget of approximately 13.5 million dollars
- Supported the Department of Revenue’s mission by:
- Creating a performance plan that supported the agency’s strategies
- Meeting with external customers to hear their ideas and concerns; utilizing the feedback to enhance processing or other services we provided
- Actively participating on the Business Planning Steering Team, Legislative Steering Team, Integrated Tax System Oversight Team, and Disaster Recovery Team
Assistant Director of Tax Operations Division
State Of Minnesota - Department of Revenue
St. Paul, MN
09.2012 - 01.2015
- Assisted the director by making sure all tax administration activities were conducted timely and appropriately
- Assisted the director by making sure the compliance program within the division supported the tax system and Department of Revenue’s mission
- Supported the Department of Revenue’s mission by bringing forward tax law proposals that could enhance the service we provided to the taxpayers of Minnesota
- Assisted the director in managing to the division’s fiscal year budget of approximately 13.5 million dollars
- Developed and co-chaired the Agency’s Revenue Technology Advisory team
Revenue Tax Supervisor
State Of Minnesota - Department of Revenue
St. Paul, MN
11.2009 - 09.2012
- Supervised staff responsible for conducting return audits during the processing stages for income taxes; both individual and business
- Supervised staff responsible for reviewing the agency’s refunds; ensuring accuracy by providing internal controls and verifying General Accounting Principals were followed
- Managed the unit budget for a staff of up to 36 employees
Revenue Tax Specialist
State Of Minnesota - Department of Revenue
St. Paul, MN
04.2007 - 11.2009
- Conducted and performed complex audits on organizations licensed to conduct lawful gambling in the state of Minnesota
- Reviewed and proposed changes to policy, procedures and returns related to the administration of lawful Gambling Tax and Unrelated Business Income Tax
- Worked on a software upgrade project at the agency as the lead trainer for the Special Taxes Division
Executive Assistant Manager
Walgreens
Hastings, MN
05.2004 - 04.2007
- Placed at a training store where I provided leadership and guidance to new managers
- Directed to help start up several of the company’s new stores to ensure they were successful
- Directed to work at stores that needed assistance to help them operate as the company required
- Always ensured customer satisfaction throughout by supporting the company’s mission
Education
B.S - Business Administration
University of Wisconsin - River Falls
01.2007
Skills
- Budgeting
- Profit and Revenue-Generating Strategies
- Product and Service Management
- Staff Training and Development
- Profitability Assessments
- Customer Complaint Resolution
- Relationship Building
- Customer Trend Analysis
- Verbal and Written Communication
- Performance Evaluations
- Operating Procedures and Policies
- Time Management
- Budgeting and Expenditures
- Customer Service
- Decision Making
- Problem-Solving
- Presentations and Public Speaking
- Business Development
Timeline
Director of Individual Income Taxes & Withholding
State Of Minnesota - Department of Revenue
03.2018 - Current
Director of Tax Operations Division
State Of Minnesota - Department of Revenue
01.2015 - 03.2018
Assistant Director of Tax Operations Division
State Of Minnesota - Department of Revenue
09.2012 - 01.2015
Revenue Tax Supervisor
State Of Minnesota - Department of Revenue
11.2009 - 09.2012
Revenue Tax Specialist
State Of Minnesota - Department of Revenue
04.2007 - 11.2009
Executive Assistant Manager
Walgreens
05.2004 - 04.2007
B.S - Business Administration
University of Wisconsin - River Falls
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