Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Daniel Gilliam

Willoughby ,OH

Summary

Seasoned Operations Manager and talented leader with 27 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Operations Manager

Gor-May Enterprises
07.1997 - 02.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

Bachelor Of Business Administration - Finance

Cleveland State University
Cleveland, OH

Skills

Problem-Solving

Team Leadership

Operations Management

Customer Service

Staff Management

Inventory Management

Operations Oversight

Customer Relationship Management

Inventory Control

Schedule Management

Health and safety compliance

Organizational Management

Superb time management skills

Retail Operations Management

Customer Relationship Management (CRM)

Certification

HACCP

CPR/First Aid

Timeline

Operations Manager

Gor-May Enterprises
07.1997 - 02.2024

Bachelor Of Business Administration - Finance

Cleveland State University

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Daniel Gilliam