Daniel Gitau
Kent,WA
Summary
Dynamic professional with a strong work ethic and proven track record in operational efficiency at Qdoba. Skilled in strategic planning and safe driving practices, I excel in enhancing team performance and customer satisfaction. Recognized for fostering collaboration and implementing process improvements that drive success in fast-paced environments.
Professional driver prepared for safe, efficient transportation. Proven ability to navigate long routes and meet delivery schedules. Strong focus on teamwork, adaptability, and achieving results. Skilled in vehicle maintenance, route planning, and adhering to safety regulations. Dependable and responsive to changing demands.
Overview
11
11
years of professional experience
Work History
Truck Driver
Brecal Logistics
01.2018 - 2025
- Operated trucks in compliance with safety regulations and guidelines.
- Conducted pre-trip inspections to ensure vehicle safety and functionality.
- Completed delivery paperwork accurately and efficiently for each shipment.
- Maintained cleanliness and organization of truck interior and cargo area.
- Adapted to changing routes and schedules based on traffic and weather conditions.
- Collaborated with dispatchers to optimize delivery schedules and routes.
- Engaged in continuous learning of industry best practices for safe driving.
- Assisted in loading and unloading cargo to ensure proper weight distribution.
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
Regional Manager
Veggie Grill
06.2017 - 12.2017
- Developed and implemented regional strategies to enhance operational efficiency across multiple locations.
- Managed budget allocations and resource distribution to optimize profitability in assigned regions.
- Conducted performance assessments and provided coaching to improve team productivity and customer satisfaction.
- Analyzed market trends to identify growth opportunities and adjust business strategies accordingly.
- Collaborated with cross-functional teams to ensure compliance with health and safety standards in all restaurants.
- Led recruitment initiatives, enhancing talent acquisition processes to build high-performing teams within the region.
- Streamlined communication between management and staff to foster a positive work environment and increase engagement.
- Established key performance indicators to measure success of regional operations and drive continuous improvement efforts.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Supervised staff to optimize brand expansion initiatives and productivity.
Regional Operations Manager
Qdoba
08.2011 - 07.2016
- Streamlined operational workflows to enhance efficiency across multiple regions.
- Developed and implemented standardized procedures for inventory management.
- Coordinated cross-functional teams to achieve project milestones and deadlines.
- Analyzed performance metrics to identify areas for process improvement.
- Led initiatives to optimize resource allocation and reduce operational costs.
- Conducted regular audits to ensure compliance with safety and quality standards.
- Fostered strong relationships with key stakeholders to support operational goals.
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Enforced compliance with local, state and federal regulations and company standards.
- Streamlined regional operations by implementing efficient processes and procedures.
General Manager
Qdoba
02.2007 - 07.2011
- Directed daily operations to enhance efficiency and streamline workflows.
- Implemented strategic initiatives to optimize resource allocation and reduce operational costs.
- Mentored team members, fostering professional development and enhancing performance outcomes.
- Analyzed market trends to inform business strategies and improve competitive positioning.
- Collaborated with cross-functional teams to execute projects aligned with organizational goals.
- Spearheaded process improvements that increased productivity and customer satisfaction rates.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee evaluations, and contract details.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Education
Associate of Arts - Hotel, Motel, And Restaurant Management
Highline College
Seattle, WA03-2011
No Degree - Culinary Arts. Production And Service
Nairobi Polytechnic
Nairobi, Kenya07-2003
Skills
- Safe driving
- Strong work ethic
- Self-motivation and discipline
- Safe driving practices
- Dependable and reliable
- Transportation safety
- Attention to detail
- Operational efficiency
- Excellent interpersonal skills
- Staffing oversight
- Outstanding communication skills
- Strategic planning
- Staff management
- Operations
- Adaptability and resilience
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of staff members.
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Truck Driver
Brecal Logistics
01.2018 - 2025
Regional Manager
Veggie Grill
06.2017 - 12.2017
Regional Operations Manager
Qdoba
08.2011 - 07.2016
General Manager
Qdoba
02.2007 - 07.2011
Associate of Arts - Hotel, Motel, And Restaurant Management
Highline College
No Degree - Culinary Arts. Production And Service
Nairobi Polytechnic