Daniel Glenn
Simi Valley,CA
Summary
Organized Administrative Specialist bringing 10 years of experience in customer support, office administration and leadership. Collaborative with dedication to accurately determining and achieving strategic administrative objectives. Proven ability to analyze complex issues and implement effective solutions. Adaptable and solutions-oriented with ability to manage stringent budgets and timelines.
Overview
15
15
years of professional experience
Work History
Administrative Specialist
United States Marine Corps
Los Angeles, CA
12.2008 - Current
- Offered office-wide software support and training, including troubleshooting issues and optimizing usage.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Produced highly accurate internal and external office collateral, communications and forms such as letters and memoranda.
- Delivered top-notch administrative support to office staff, promoting excellence in all areas of office operations.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Maximized quality assurance standards and controlled downtime to meet revenue targets.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Handled mail, pacakages, emails, document transmissions and other types of data with both manual and auomated tracking strategies.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Created PowerPoint presentations for business development purposes.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department.
- Composed internal memos and external correspondence for senior management, and reviewed all documentation to eliminate errors.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
Recruiter
United States Marine Corps Recruiting Command
Los Angeles, CA
07.2016 - 07.2019
- Screened all applicants based on qualifications and background to meet and exceed rigorous standards.
- Followed up with notable applicants sourced via pipelines, events and job fairs.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
- Developed and deepened relationships with college campus representatives to establish recruitment pipeline.
- Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Converted employee status from temporary to permanent.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Managed recruitment team and educated and mentored new advisors.
- Tracked sourcing of applicants through MCRISS Network.
- Led creation of recruiting plans for all open positions.
- Reached out to qualified referral candidates to obtain applications.
- Acted as point of contact between executive members of various staffs.
Education
High School Diploma - undefined
Thornridge High School
Dolton, IL2008
Theology
Liberty University
Lynchburg, VASkills
- Document management
- Meeting planning
- Videoconference preparation
- Inventorying
- Travel coordination
- Business correspondence
- Accurate and detailed
- Proficient in Microsoft Word, Powerpoint and Excel
- Research skills
- Flexible
- Scheduling
- Performance improvement
- Administrative support
- Answering incoming calls
- Spreadsheet management
- Greeting visitors
- Quality assurance
- Appointment setting
- Workflow planning
- Office management
- Filing and data archiving
- Routing mail
- Employee training and development
- Writing reports
- Organizing mail
- Program files maintenance
- Managing office operations
- Customer service-oriented
- Documentation and reporting
- Multi-line phone proficiency
- Legal administrative support
- Records management
- Punctual
- Recordkeeping
- Administrative support specialist
- Time management
- Program Management
- Meeting arrangements
- Travel planning
- Critical thinking
Timeline
Recruiter
United States Marine Corps Recruiting Command
07.2016 - 07.2019
Administrative Specialist
United States Marine Corps
12.2008 - Current
High School Diploma - undefined
Thornridge High School
Theology
Liberty University
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