Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Daniel Godinez Guerrero

Santa Rosa,CA

Summary

Dynamic Member Relationship Specialist with a proven track record at Redwood Credit Union, excelling in customer engagement and complaint handling. Leveraged financial acumen to recommend tailored solutions, consistently surpassing service standards. Bilingual in Spanish, fostering strong client relationships and enhancing service quality through effective communication and relationship-driven selling.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience

Work History

Member Relationship Specialist

Redwood Credit Union
07.2022 - Current
  • Transcended requirements on consistent basis to satisfy customers.
  • Operated in self-directed environment with minimal input to solve problems and implement resolutions.
  • Presented clients with various product and service options to meet individual demands.
  • Delivered functionality assistance via phone and online service platforms.
  • Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Completed training and worked effectively under high-pressure client services environments.
  • Recommended specific products and services in alignment with individual needs, requirements, and specifications.
  • Kept administrative records current and accurate to promote efficiency and team effectiveness.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Trained new personnel regarding company operations, policies and services.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Cross-trained and backed up other customer service managers.
  • Implemented and developed customer service training processes.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Responded proactively and positively to rapid change.

Member Service Associate

Redwood Credit Union
02.2020 - 07.2022
  • Kept administrative records current and accurate to promote efficiency and team effectiveness.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Recommended specific products and services in alignment with individual needs, requirements, and specifications.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Verified customer identification and documentation for compliant transactions.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Resolved customer issues through thorough dispute investigation.
  • Educated and engaged customers with new bank products and services.
  • Responded proactively and positively to rapid change.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Delivered prompt service to prioritize customer needs.
  • Cross-trained and backed up other customer service managers.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained staff on operating procedures and company services.
  • Trained new personnel regarding company operations, policies and services.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Maintained up-to-date knowledge of product and service changes.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Investigated and resolved accounting, service and delivery concerns.
  • Cross-trained and provided backup support for organizational leadership.

Store Associate

The Home Depot
02.2015 - 01.2020
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Wrapped, boxed and weighed bakery department products.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

Associate of Arts - Sociology

Santa Rosa Junior College
Santa Rosa, CA
05-2021

Skills

  • Performance tracking
  • FLUENT IN Spanish
  • Negotiation tactics
  • Financial acumen
  • Product knowledge
  • Customer engagement
  • Complaint handling
  • Customer service representation
  • Customer support services
  • Relationship building
  • Service sales
  • Outbound calls
  • Client services quality
  • Product promotion
  • Relationship-driven selling
  • Customer service standards

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 7-9 staff members.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Member Relationship Specialist

Redwood Credit Union
07.2022 - Current

Member Service Associate

Redwood Credit Union
02.2020 - 07.2022

Store Associate

The Home Depot
02.2015 - 01.2020

Associate of Arts - Sociology

Santa Rosa Junior College

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Daniel Godinez Guerrero