Daniel Goetz
Milwaukee,WI
Summary
Assistant community manager with over one year of apartment leasing and over five years of retail management experience. Experienced in building and managing teams, analyzing budgets and expenses, and providing excellent customer service and sales.
Overview
15
15
years of professional experience
Work History
Assistant Community Manager
Mandel Group, Inc.
04.2024 - Current
- Communicated with prospects to give apartment tours, tailor leasing opportunities to their needs, and guide them through the application process.
- Maintained communication between residents, office staff, and maintenance team. Helped residents with ledger questions, move-in and move-out processes, and lease modifications.
- Promoted activity in the apartment community and Milwaukee area through monthly newsletters and social media. Coordinated resident events.
- Participated in weekly calls coordinating availability and exposure with rent pricing. Processed renewals, purchase orders, invoices, and financial move-outs. Completed market studies. Assisted management with other tasks as needed.
Store Manager
GPM Investments
06.2011 - 06.2023
- Approached customers with engaged customer service to maximize sales.
- Completed daily tasks to maintain store conditions including stocking shelves, cleaning, and food preparation. Delegated tasks to associates as needed.
- Conducted interviews, made hiring decisions, managed employee training, and wrote schedules.
- Completed daily reconciliation: balanced cash levels, entered invoices, managed inventory variances, and analyzed sales numbers. Handled bank deposits and change orders. Placed orders and managed merchandising challenges.
- Refreshed merchandising to promote sales. Made product orders to maintain store supply. Improvised merchandising solutions during pandemic-related shortages.
- Cultivated rich professional relationships with corporate and on-site employees and vendor representatives. Worked with district manager to assist in coverage of multiple stores during staff shortages. Managed additional staffing challenges during pandemic.
- Engaged in troubleshooting techniques to handle technical issues as they arose. Communicated with off-site maintenance staff for work orders.
- Navigated team transition during company acquisition in December 2019.
Bartender
Milwaukee World Festival
06.2023 - 07.2023
- Poured and served drinks to Summerfest attendees with excellent customer service and rang up sales on POS terminals.
- Coordinated with mobilized staff during high-volume hours to replenish kegs and keep customer flow moving efficiently.
- Kept work space stocked and organized, and supported bar lead in setting up the space and POS terminals for the next festival day.
Cashier
Jetz Convenience Centers
06.2011 - 08.2017
- Delivered excellent customer service to patrons using active listening and engagement skills.
- Completed cleaning and stocking duties according to scheduled task lists.
- Completed supplemental duties as instructed by management.
Assistant Manager
Jetz Convenience Centers / Riiser Fuels
08.2017 - 12.2019
- Supported store manager in leadership role and cultivated professional relationship with store owners.
- Wrote weekly schedules for store associates.
- Completed orders and checked in vendors.
- Completed daily store paperwork on weekends.
- Performed stocking, cleaning, and organizational duties and oversaw store organization on 2nd shift and weekends.
- Called applicants and conducted interviews.
- Built new professional relationships with Riiser Fuels agents after company acquisition of Jetz in July 2019; implemented new processes, policies, and software into daily work.
Education
Some College (No Degree) - General Studies
University of Wisconsin - Milwaukee
MilwaukeeSkills
- On-Site Team Management and HR Actions
- Budget Management and Reconciliation
- Microsoft Word, Excel, and Other Software
- Customer Service and Sales
Timeline
Assistant Community Manager
Mandel Group, Inc.
04.2024 - Current
Bartender
Milwaukee World Festival
06.2023 - 07.2023
Assistant Manager
Jetz Convenience Centers / Riiser Fuels
08.2017 - 12.2019
Store Manager
GPM Investments
06.2011 - 06.2023
Cashier
Jetz Convenience Centers
06.2011 - 08.2017
Some College (No Degree) - General Studies
University of Wisconsin - Milwaukee