Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniel Gomez

Patriotismo Street Number 11 Tultitlan Mexico State,Mexico

Summary

Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.

Overview

20
20
years of professional experience

Work History

Frond Desk Clerk

BEI HOTELS
05.2014 - 01.2024
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used internal software to process reservations, check-ins and check-outs.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
  • Provided exceptional customer service for a positive guest experience, resulting in repeat business.
  • Entered and updated sensitive customer information during check-ins and room changes.

Retail Sales Associate Shop

Staboard Cruises Services
12.2011 - 06.2014
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Group Supervisor

PriceTravel Holding
11.2009 - 11.2011
  • Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Delivered exceptional results on key projects by applying strong leadership skills and effective project management techniques.
  • Evaluated staff performance and provided feedback.
  • Managed multiple projects concurrently, prioritizing tasks effectively to ensure timely completion of all deliverables.
  • Devised strategic plans that aligned with company goals, driving sustainable growth and long-term success.
  • Continuously assessed group performance, providing constructive feedback and implementing targeted improvement measures to optimize results.

Barserver

Royal Caribbean International
02.2006 - 11.2009
  • Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
  • Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
  • Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
  • Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
  • Provided exceptional service to VIP guests, ensuring their needs were promptly attended to throughout their visit.

Assistant Reservations

Hotelbeds Group
03.2004 - 02.2005
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

High School Diploma -

UVM
Coacalco Mexico
01.2000

Skills

  • Time Management
  • Customer Service
  • Hospitality services
  • Administrative Skills
  • Problem-solving skills
  • Guest Relations
  • Word Processing
  • Effective Planning
  • Cash Handling

Languages

English
Full Professional

Timeline

Frond Desk Clerk

BEI HOTELS
05.2014 - 01.2024

Retail Sales Associate Shop

Staboard Cruises Services
12.2011 - 06.2014

Group Supervisor

PriceTravel Holding
11.2009 - 11.2011

Barserver

Royal Caribbean International
02.2006 - 11.2009

Assistant Reservations

Hotelbeds Group
03.2004 - 02.2005

High School Diploma -

UVM

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Daniel Gomez