Daniel Gomez
Pembroke Pines,FL
Summary
Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions. Trained in AI/LLM implementation across multiple engineering teams.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Agile Product Owner
Patracorp
03.2025 - Current
- Owned the product roadmap for an AI-driven policy analysis engine, achieving a 85% precision rate in identifying coverage gaps and exclusionary language.
- Partnered with AI teams to strategically deploy machine learning features across high-impact user touchpoints, optimizing UX efficiency and reducing manual effort for insurance professionals.
- Facilitated sprint planning, refinements, and retrospectives to drive continuous improvement in team performance.
- Implemented 'Human-in-the-Loop' (HITL) workflows, ensuring 100% auditability of AI-generated policy recommendations
Product Owner
Insurance Technologies, LLC
11.2020 - Current
- Owned and prioritized product backlog.
- Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
- Collaborated with development team & Business Analysts to review upcoming changes & timelines.
- Suggested enhancements to product design that would improve user experience.
- Contacted proper stakeholders to share changes to project scope and timelines.
- Focused on building critical features up front in order to identify constraints and technical challenges.
Call Center UW Associate
Bass Underwriters
01.2019 - 11.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Properly assessed risk to provide insurance quotes based on insured needs
Insurance Agent
Link
06.2018 - 01.2019
- Aided customers to identify adequate coverage for personal lines of business
- Transfer information from agency management system to comparative rater to provide multiple quotes for prospect insured
- Processed policy issuance, cancellations, endorsements, & inspection reviews
Underwriter/UW Assistant
London Underwriters, MGA
01.2016 - 05.2017
- Analyzed and assessed risks to provide a premium rate
- Maintained relationship with retail agencies as well as open market brokers
- Trained incoming staff in processing – policy issuance, cancellations, endorsements
Teller
Wells Fargo
10.2014 - 11.2015
- Asses & complete customer's deposits, withdrawals, and payments
- Identify & makes sales referrals, recommend alternate channels, cross-sells bank services and products, while providing excellent customer service
- Balanced & handled cash box
Education
Associates of Arts - Mathematics
Broward College
DavieSkills
- Bilingual: English and Spanish native fluency
- Requirements gathering expertise
- User Acceptance Testing (UAT)
- Acceptance Criteria
- User Documentation Production
Certification
Scrum Product Owner
Timeline
Agile Product Owner
Patracorp
03.2025 - Current
Product Owner
Insurance Technologies, LLC
11.2020 - Current
Call Center UW Associate
Bass Underwriters
01.2019 - 11.2020
Insurance Agent
Link
06.2018 - 01.2019
Underwriter/UW Assistant
London Underwriters, MGA
01.2016 - 05.2017
Teller
Wells Fargo
10.2014 - 11.2015
Associates of Arts - Mathematics
Broward College