Daniel Gomez Parron
Tampa,FL
Summary
My goal in life is to be a great person every day, to continue growing both physically and mentally, as well as being able to help other people to improve themselves and follow their dreams. I also want my mother and my family to feel proud of me and how I am doing at each stage of life.
Highly adaptable individual bringing 2 years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Multilingual customer service with advanced Spanish and English abilities. Demonstrated success in making callers feel comfortable and resolving diverse issues.
Excellent communication and multitasking abilities. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Ramp Agent
G2 Secured Staff
Tampa, FL
04.2023 - Current
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Protected customers' baggage from loss, theft, and damage.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
Ramp Agent
LGSTX
Tampa, FL
01.2020 - 07.2023
- It is a great company that has just taught me everything I know about the ramp as well as being part of a great team, better said family
- Thanks to the guidance of my Lead, Supervisors and Trainers I learned to do everything as well as know how to operate each piece of equipment that is on the ramp and I also learned new things that I did not know.
Passenger Service Agent
Menzies Aviation
Tampa, FL
05.2022 - 01.2023
- I am very grateful to this great company because it gave me the opportunity to continue improving as a person and as a human being
- They taught me how to improve when talking to people, how to listen to their problems and try to find a solution, to do my best to make each person feel unique and special as well as give them the attention and care they deserve as Humans.
Costumer Services
Triangle
Tampa, FL
06.2021 - 10.2021
- In this job, although it lasted a short time, it was a nice experience because it gave me the opportunity to be face to face with people, socialize, understand humans a little more, know how to listen to them and be able to communicate much better.
Ramp Agent
Eulen America
Tampa, FL
01.2019 - 01.2020
- In this company I learned much of what I know about the ramp thanks to having great teachers and colleagues who taught me everything until I got to work as Lead directing and taking out the planes on time thanks to the help of my colleagues and my leadership.
Education
Medical Assistant
Aguilas International Technical Institute
Tampa, FL07-2022
High School Diploma -
Hillsborough High School
Tampa, FL05-2018
Some College (No Degree) - English Education
Hillsborough Community College
Tampa, FLSkills
- I consider myself a very patient, kind and understandable person
- I like to listen to people and solve their problems as much as possible, always respecting their decisions and opinions
- Spanish-English
- I know how to work with computers and with Microsoft
- I am good at communicating with people
- Crew Assistance
- Aircraft Sanitation
- Safety Procedures
- Security Processes
- Team Leadership
- Problem-Solving
- Aircraft Safety Checks
- Ramp Security
- Customer Service
- Corporate Policies
- Quality Control
- Cargo Handling
- FAA Regulations
Studies
- High School Diploma, 2016-01-01, 2018-12-31
- Hillsborough Community College, 2018-01-01, 2021-12-31
- Aguilas International Technical Institute, 2021-01-01, 2022-12-31, https://agmedtech.com/
Languages
Spanish
Professional
English
Professional
Certification
- I am qualified to provide CPR.
Timeline
Ramp Agent
G2 Secured Staff
04.2023 - Current
Passenger Service Agent
Menzies Aviation
05.2022 - 01.2023
Costumer Services
Triangle
06.2021 - 10.2021
Ramp Agent
LGSTX
01.2020 - 07.2023
Ramp Agent
Eulen America
01.2019 - 01.2020
Medical Assistant
Aguilas International Technical Institute
High School Diploma -
Hillsborough High School
Some College (No Degree) - English Education
Hillsborough Community College