Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Veterans Resource Center Student Worker
Veterans Affairs
Yucca Valley, CA
08.2024 - Current
Greeted visitors at the front desk, answered questions, and provided directions or assistance when needed.
Assisted in organizing and maintaining office files and records.
Maintained student database system by inputting and updating information accurately.
Assisted students with registration and course selection processes.
Organized student records and data in an efficient manner.
Responded to emails promptly and professionally addressing student needs or concerns.
Created flyers and promotional materials for upcoming events using graphic design software.
Developed strong oral and written communication skills in working with people of different ages.
House Keeping Supervisor
Tortoise Rock Casino
Twentynine Palms, CA
06.2023 - 06.2025
Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
Created and implemented daily cleaning schedules for staff members.
Enforced rules and regulations set forth by management regarding health, safety and security policies.
Coordinated with other departments within the hotel to ensure a smooth flow of operations.
0311 Infantry Rifleman
USMC
Twentynine Palms, CA
06.2019 - 06.2025
Responded to emergency situations quickly, delivered effective remediation and worked efficiently with team members in fast-paced, dangerous and intense environments.
Administered immediate first aid and communicated with medics for hospital transport in event of injury to fellow team members.
Executed tactical maneuvers and operations as a 0311 Infantry Rifleman.
Performed infantry duties, ensuring mission success and team safety.
Veterans Center Outreach and Resource Coodinator at Southern Nazarene UniversityVeterans Center Outreach and Resource Coodinator at Southern Nazarene University