Daniel Gonzales
Lemoore,CA
Summary
Well-versed in developing and implementing effective sales strategies to maximize profits. Talented trainer and personnel developer with good people and problem-solving abilities. Knowledgeable about complying with company standards while increasing efficiency, customer satisfaction and bottom-line profitability.
Overview
4
4
years of professional experience
Work History
Assistant Sales Manager
Xfinity
09.2022 - 10.2023
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed and developed sales team.
Field Technician II
Spectrum
11.2021 - 09.2022
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Demonstrated equipment capabilities to customer and responded to questions and complaints.
- Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers and signal level meters.
- Repaired and updated equipment to conform to company-wide standards.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
Crew Member
Pita Pit
05.2019 - 07.2021
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Collaborated with team members to complete orders.
Education
Associate of Arts - Computer Science
Skagit Valley College
Mount Vernon, WACurrent
Skills
- Cabling layouts
- Device configuration
- Customer education
- Troubleshooting skills
- Device Installation
- Sales Goals
- Customer Service
Timeline
Assistant Sales Manager
Xfinity
09.2022 - 10.2023
Field Technician II
Spectrum
11.2021 - 09.2022
Crew Member
Pita Pit
05.2019 - 07.2021
Associate of Arts - Computer Science
Skagit Valley College