Daniel Gonzalez
Orlando,FL
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Independent Sales Associate motivated to maintain customer satisfaction and contribute to company revenue. Service-oriented and outgoing individual with in-depth knowledge of market dynamics and customer requirements. Leverages product expertise for merchandising and sale success. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Team Member
Target
Kissimmee, FL
02.2024 - Current
- Assisted customers with product selection and ordering process.
- Received, processed, and stocked merchandise in accordance with store policies.
- Provided customer service support to ensure satisfaction.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Collaborated with team members to maximize productivity and efficiency.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Promoted products through effective merchandising techniques.
- Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
Sales Floor Associate
Journeys Shoe Store
Orlando, FL
01.2024 - 04.2024
- Greeted customers and answered questions about products.
- Assisted with visual merchandising by setting up displays, stocking shelves, and organizing merchandise according to company guidelines.
- Stocked shoes in proper sizes and colors as per store standards.
- Organized backroom storage areas to maximize space efficiency.
- Restocked shoe styles throughout the day as needed to maintain adequate supply of items for sale.
- Maintained a clean and organized workspace at all times.
- Performed daily inventory checks to ensure accurate stock levels.
- Provided customer service on the sales floor, including ringing up purchases, resolving customer issues, and responding to inquiries.
Food and Beverage Cashier
EPCOT
Orlando, FL
10.2023 - 02.2024
- Reconciled cash register tills and prepared deposits for bank drop offs.
- Assisted customers with their orders, answered questions about menu items, and took accurate payment information.
- Operated the point of sale system to process payments from customers quickly and accurately.
- Verified customer identification when accepting checks or credit cards.
- Stocked shelves with merchandise prior to opening store each day.
- Tracked sales data using computerized systems to maintain inventory levels and identify purchasing trends.
- Provided superior customer service by greeting customers, responding to inquiries, and resolving complaints in a timely manner.
- Prepared special orders for customers upon request in a timely manner.
- Demonstrated knowledge of restaurant's menu items, ingredients, preparation methods, pricing structure, discounts, promotions.
Sales Floor Associate
GAP
Orlando, FL
08.2022 - 04.2023
- Greeted customers upon entering store and provided assistance in locating desired items.
- Operated cash register to process customer purchases accurately and efficiently.
- Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
- Maintained a friendly and professional demeanor while interacting with customers and colleagues alike.
- Implemented effective visual merchandising strategies to maximize sales potential of products on display.
- Processed payments and maintained accurate drawers to meet financial targets.
- Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.
- Created positive experiences for customers through friendly conversations during transactions.
- Provided accurate information about products, prices and services.
- Developed trusting relationships with customers by making personal connections.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Organized store by returning merchandise to proper areas and restocked displays.
- Prepared merchandise for purchase or rental.
Front and Back House
Colbies Southren Chicken
Kissimmee, FL
09.2021 - 08.2022
- Greeted customers in a friendly and professional manner.
- Operated cash registers to process customer orders.
- Organized take-out orders for customers quickly and accurately.
- Processed payments on cash register and counted back bills and change to patrons.
- Made and served coffee, tea and fountain drinks.
- Provided excellent customer service by responding to inquiries promptly.
- Followed all health and safety regulations when handling food.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Assisted with food preparation tasks, such as cutting vegetables and making sandwiches.
Education
Associate of Arts - Psychology
Valencia College
Orlando, FL05-2026
Skills
- Sales Consultation
- Store Organization
- Display Restocking
- Merchandise Replenishment
- Customer Assistance
- Payment Management
- Sales Transaction Management
- Cleaning And Sanitation
- Merchandise Displays
- Order Taking
- Report Preparation
- Personalized Support
- Relationship Building
- Listening Skills
- Guest Satisfaction
- Time Management
- Inventory Control
- Retail Security
- Sales Promotions
- Consultative Sales
- Excellent Multitasking
- Customer Feedback
- Customer Retention
Languages
English
Professional
Spanish
Native/ Bilingual
My mentality and myself
mI consider myself an optimistic person, I don't give up easily. Currently I consider that my time management is the best virtue and skill I have. I have many responsibilities and I always manage to fit them all in to do them. I really like to listen to and analyze music to feel it differently and I play soccer on Sundays. I consider myself a person who always looks for solutions and ways to fix things and with a strong, unbreakable mentality. I don't like losing and I never give up.
References
References available upon request.
Timeline
Team Member
Target
02.2024 - Current
Sales Floor Associate
Journeys Shoe Store
01.2024 - 04.2024
Food and Beverage Cashier
EPCOT
10.2023 - 02.2024
Sales Floor Associate
GAP
08.2022 - 04.2023
Front and Back House
Colbies Southren Chicken
09.2021 - 08.2022
Associate of Arts - Psychology
Valencia College