Daniel Gonzalez
Cape Coral,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Supervisor
Swissport USA
10.2023 - 10.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Supervised warehouse operations by managing employees during shifts.
Lead
Swissport
05.2022 - 10.2023
- Trained employees on equipment operation and safety protocols.
- Supervised warehouse operations by managing employees during shifts.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
Sale Representative
Metro Pcs
01.2011 - 04.2017
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate of Science - Nursing
Active Health
Miami, FL07-2022
Skills
- Training and mentoring
- Processes and procedures
- Complaint resolution
- Customer satisfaction measurement
- Retail store support
- Sales closing
- Key holder experience
Certification
- CCHT - Certified Clinical Hemodialysis Technician
- PT - Phlebotomy Technician
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Supervisor
Swissport USA
10.2023 - 10.2024
Lead
Swissport
05.2022 - 10.2023
Sale Representative
Metro Pcs
01.2011 - 04.2017
- CCHT - Certified Clinical Hemodialysis Technician
- PT - Phlebotomy Technician
Associate of Science - Nursing
Active Health
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