Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniel Gonzalez

Los Fresnos,TX

Summary

Adept at balancing accounts and enhancing guest experiences, I leveraged my expertise in cash handling and problem-solving to improve customer retention at Redroof Inn. My proactive leadership as Assistant Manager at Motel 6 honed my ability to mentor staff and resolve conflicts, driving performance improvements across teams. Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.

Overview

16
16
years of professional experience

Work History

Front Desk/ Night Audit

ganesa llc, dba Redroof Inn
Corpus Christi, Texas
02.2023 - Current
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Answered phone calls from guests requiring assistance or information about hotel services.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Monitored security camera footage in order to ensure safety of guests and staff members alike.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Greeted guests upon arrival and provided information regarding hotel services, amenities, and local attractions.
  • Assisted hotel guests with check in and out procedures courteously.
  • Assisted in maintaining the cleanliness of the front desk area and lobby throughout shift.
  • Utilized problem solving skills when confronted with difficult situations involving customers or personnel.

Front Desk Receptionist

MRNB llc, dba Motel 6 North
Brownsville, Texas
10.2018 - 07.2023
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.

Assistant Manager

JAHAP llc dba motel 6
Brownsville, Texas
11.2008 - 10.2018
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Resolved conflicts between team members in an effective manner.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

High School Diploma -

James Pace High School
Brownsville, TX
05-2001

Skills

  • Expenses tracking
  • Greeting guests
  • Payment oversight
  • Tracking expenses
  • Credit and cash payments
  • Automated telephone systems
  • Balancing accounts
  • Posting charges
  • Daily transactions review
  • Welcoming guests
  • Cash handling experience

Languages

Spanish
Native/ Bilingual

Timeline

Front Desk/ Night Audit

ganesa llc, dba Redroof Inn
02.2023 - Current

Front Desk Receptionist

MRNB llc, dba Motel 6 North
10.2018 - 07.2023

Assistant Manager

JAHAP llc dba motel 6
11.2008 - 10.2018

High School Diploma -

James Pace High School

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Daniel Gonzalez