Daniel Gotlieb
Houston,TX
Summary
Resolute, hands on, technical, operational, and strategic Sr. Program Manager with exceptional cross-functional experience spanning Technological, Operational, Product deployment and implementation. Deployments includes the utilization of Safe Agile, Hybrid, and Waterfall methodologies depending upon program needs. Expertise in areas that include Global Transformation, Change Management, Product Management, Technical Strategy, Business Strategy, Data Privacy, Data Migration, as well as Governance, Risk, and Compliance spanning various complicated business lines.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr. Program Manager – Strategic Technology Transformation
TCS (Tata)
04.2022 - Current
- Program analysis on each to further understand all work to be completed including meeting with all cross-functional teams, agile scrum teams, sequencing, epics, stories and task backlogs to be sure all planning, scheduling, and tasks to be completed
- Led Sequencing/Planning with all Scrum Masters, Technical Leaders, Functional/Ops Leaders, and Product Leadership to 1
- Understand where each program stood 2
- Identify cross-functional teams that needed to be involved, gain understanding of each teams role(s), and receive commitment to the work assigned
- Planning completed to understand complete roadmap and assign dependencies to the appropriate agile sprint(s)
- Discussed high-level roadmap with program Sponsor and Stakeholders to ensure all could feasibly met within approved time frames
- Proposed, received approvals for, and implemented Agile program plan and timeline
- All teams collaborated to develop program roadmaps, cross-functionally across Scrum, Scrum Masters, Product Leaders, and the business to sequentially complete all sprints/work within program scope
- Utilizing newly designed or developed software, all stakeholder teams collaborated, and each leader affirmed they would push each program ahead to get on and/or stay on track
- As a leader I have the ability to advise Sr
- Management of any needs, through various means, including escalation, as well as absorb any product or program changes
- All work within scope has been completed on time, on budget, and continues to be planned for the near/far reaching future
- Formulated budgets with Finance and Leadership in order to track and report on a weekly and monthly basis
- Technical experts consistently onboarded/offboarded in order to meet aggressive timelines, assigning appropriate team(s), while completing knowledge transfer
- Each technical team has specific roles, and therefore SAFe Agile methodology, epics, stories and tasks are maintained and managed within Jira and/or MS Project
- These tools supply a “window” into what has been completed, to be completed, as well as timeline commitments for each scrum
- Leading all program level requirements to ensure all teams meet timelines and overall deployment commitments at national and global levels
- With complexity being high on all projects, I work with all team leaders and scrum master’s to make sure all roadblocks are cleared and dependencies at each level are completed on time
- Management of Client Sponsor and Stakeholder relationships, scheduling both one-to-one and larger group meetings to report gaps, needs, and progress
- Presented reports to Sr
- Leadership on a weekly basis.
Sr. Program Manager – Zelle Client Deployment
Galaxe
02.2022 - 04.2022
- Project hired for was not approved by client and entire PMO Team was Laid Off
Sr. Program Manager – Payments
Conduent
08.2021 - 01.2022
- Position Elimination due to unplanned budgetary issues
Program Director (Contract) - Compliance & Risk Lead Consultant for Ginnie Mae (GNMA – Government Entity)
Grant Thornton
08.2020 - 08.2021
- Led Review and Analysis of MBS Loan Pools Compliance (Oversaw 18 Contractors)
- Led Procedures “red flags” discussions with client when a medium or high-risk compliance was raised by Examiner
- Provided Government Clearance for VA MBS loan pools
- Through discussion with client, restructured or removed ambiguous or misleading policies and procedures.
Principal – Senior Program Manager (Risk and Compliance)
INFOSYS CONSULTING
11.2018 - 06.2020
- Anchored engagement efforts for assignments including business process consulting, technical solution design, development, deployment, and implementation
- Used Agile methodologies and processes to enable management to proactively identify, measure, monitor, test
- And report technological Strategy, Development, and Implementation to benefit business needs
- Key Achievements: SunTrust/BB&T (Truist) – Managed Budget of $8m– Prior to the Truist merger, Delivery Manager/SME at both banks
- SunTrust, reeling from a 1500% increase ACH payment fraud, due to not having their fraud solution within Actimize set up appropriately, including the installation of all modules
- BB&T had a Consent Order outstanding from the OCC, SEC, and FED due to improper or incomplete transaction screening and monitoring
- Utilizing the SAFe Agile process technically readied each bank for merger (BB&T needed the Consent Order cleared prior to merger)
- Implemented SAFe Agile methodology, with both banks, assigning 5 Scrum Teams a piece
- Capitalized on the already implemented Salesforce CRM, managing, and influencing short technical “sprints” in parallel with each Team to assist the banks getting back on track
- With the merger complete, Covid 19 hit, the program and thus the project was put on hold
- (One-year engagement)
- Microsoft – Delivery Manager/SME -Managed budget of $2.5m - International Export/Import Trade Compliance process including analysis and assessment of current trade workflow, sanctions, and embargos, oversaw overhaul of standardized policies and procedures across business lines to reduce risk due to potential cyberattacks, lack of uniformity, efficiency, accuracy, and regulatory compliance
- Installed AL/ML, and Cloud hosted system augmentation to current CRM
- This design includes all controls required by global and geographical requirements/regulations
- Shell Oil – Sr
- Program Manager – Managed budget of $2m – Financial Transformation surrounding Trading and Portfolio Development
- Led Development, Operations and Business cross-functional teams in the Cloud hosted restructure of financial reporting
- Inspired by banking regulatory requirements the client wanted to install a risk, compliance and regulatory engine, choosing Archer, to ensure all trades, risk, compliance and controls were properly established and followed.
Managing Consultant – Sr. Program Manager
IBM
01.2016 - 09.2018
- Managed complex engagements including technology, operations due to business and/or regulatory needs
- Collaborated closely with clients and their customers to understand pain points
- Developed relationships within client organizations and worked across cross-functional teams including stakeholder groups, including business, technical organizations, domestic and global delivery partnership, and third-party software vendors
- Collaborated with clients facilitating risk evaluations, developing requirements, articulating insights, strategy, and leading large cross functional delivery teams
- Key Achievements: Johnson & Johnson – Delivery Manager -Managed Budget of $2.5m -Managed technical team to develop and deploy International Export/Import Trade Compliance process, utilizing Salesforce as a platform CRM
- Included analysis and assessment of current trade workflow, sanctions and embargos, oversaw overhaul of standardized policies and procedures across business lines to reduce risks due to cyberattacks, non-uniformity, efficiency, accuracy, and regulatory compliance
- Installed system Enhanced technical trade platform designed to include all local and global requirements
- Program Implemented successfully during Covid 19 Pandemic
- Wells Fargo – Delivery Manager – Managed budget of $3.5m – Led Employee Ethics Testing, the team developed and tested a Python based Cognitive AI/ML product designed to validate “red flags” in areas deemed to be high risk within a cross-section of Relationship Managers
- At this time, the bank was under a Consent Order due to ethics violations
- Refined solution through a POC, refined and deployed a SaaS for enterprise compliance and risk that attached to their Archer Risk Solution
- Appointed as the Interim Ethics Officer and assisted in hiring permanent replacement based in San Francisco
- Morgan Stanley – Sr
- Program Manager – Consent Order
- Led Dev/Ops in the evaluation of various Payment programs, including but not
- To Fedwire/Swift/ACH
- The Consent Order was placed by the OCC, and later joined by the NY FED, DoD, etc
- The issue was surrounding a drastic increase in fraud within these Payment programs, coming under scrutiny of the regulators
- The regulators required a complete 3rd party analysis of the banks’ programs that both sent and received payments through these and other solutions
- Worked with Ops to review deployment and Implementation of fraud solutions, and controls in place in order to both catch “red flags” (potential fraud), and the ability to adapt to emerging fraudulent risks
- Ops team reviewed each control in place, altering many to reduce fraud by catching it before it became an issue
- Worked closely with DEV team to script updated and/or additional controls that were missing
- Also, deployed and implemented the Actimize fraud solution that the client had purchased but had not completely rolled out
- Met with the Bank and regulators to ensure an action plan was in place to properly address these risks moving forward
- Set up a timetable for both internal and 3rd party analysis which therefore, after our report, lifted said Consent Order.
Specialist Senior Leader
DELOITTE & TOUCHE LLP
11.2013 - 01.2016
- Led six Senior Compliance Specialists in business development activities aimed at consulting solution and services offerings
- This offering was designed to assist companies in reporting and response to deficiencies noted by Internal Audit and Regulatory Examinations
- Assessed and redesigned policies and procedures to match regulatory requirements and ensure corrective action was properly developed and implemented
- Key Achievements: Bitcoin – Program Manager – Onboarding KYC compliance remediation and technical project designed to solve customer information deficiencies, reduce cyberattacks, hone process inadequacies and implement a standardized (AI/ML) workflow process across all business lines
- Increased data accuracy by more than 50% and employee efficiency by more than 60% overall
- Citibank – Program Manager/Team Leader – Managed budget of $1.8m - Financial Crimes, ACH/Wire Fraud – High Net Worth (HIN) Customers
- Working closely with a 3rd party vendor, team tested and enhanced, a Python based, Cognitive, AI/ML solution
- The development team was able to augment the solution to identify “red flags” to identify different occurrences and types of fraud
- Managed IT/UAT testing team, while working closely with QA and DEV to further refine, during a POC
- Post POC we were able to sell to the bank as “solution as a service (SaaS)”, and after further development, it was adopted by bank worldwide compliance
- Bank of America – Managed Budget of $3.75m - Stress Testing Lead for a large commercial bank, aka Comprehensive Capital Analysis and Review (CCAR)
- Mediated between bank and Federal Reserve Board analyzing cross-section of all commercial portfolios originated between 2007 – 2011 determining percentage and dollar amount of delinquency, how often these loans/letters of credit had been modified and determining if banks loan loss reserve was adequate.
National Operations Manager
CT LIEN SOLUTIONS
07.2013 - 10.2013
- Led compliance and regulatory team
- Provided team guidance for complex issues and demonstrated a successful history of performance management and employee development
- Drove Operational planning and analysis ensuring both short- and long-term business plans and projections were achieved
- Key Achievements: Redesigned compliance team through enhanced training practices and improved policies and procedures
- Implemented enhanced due diligence for high-risk clients using World-Check, OFAC, Lexis/Nexis, RDC, and other third-party internet related searches
- Participated in development of business initiatives to improve financial performance by identifying and implementing FP&A initiatives that simplify and scale business.
Senior Consultant
DELOITTE
07.2011 - 06.2013
- Performed accounting and financial reporting operations and worked with clients to identify financial control issues and gaps
- Led development of deliverable content to meet needs of client and contract
- Performed risk assessment, updating policies and procedures while also facilitating staff compliance training
- Provided Subject Matter prevention examinations by the OCC, FRB, DOJ, SEC, CFPB
- Key Achievements: British Petroleum: Senior Program Manager for cross-border trade compliance project including National and International geographies
- Focused upon KYC, Sanctions, and broker/vendor regulatory compliance
- SME for SAFe Agile controls implementation team, using their RSA Archer risk management solution
- Developed and managed roadmap to ensure technical teams completed, tested, and deployed compliance controls, AL/ML augmentation accurately (tested), on time and on budget
- Bank of America – Due to OCC MRIA, conducted both know your customer (KYC) and ACH/Wire payments transactional analysis testing (AML) to discover whether regulatory requirements were being met and/or if further remediation was required
- Developed bank regulatory response, to belay the potential for a Consent Order as long as the bank followed the project designated action plan and followed through with the OCC checkpoints
- Wells Fargo – Program Manager - Led Functional and Operational KYC remediation transformation project through implementation of strategies focused on controls compliance, communication, over-coming roadblocks, cross-vertical problems, and delivery reporting ensuring newly designed workflow and technology was completed on-time and on budget.
Education
Bachelor of Science - Secondary Education
University of Vermont
Burlington, VTSkills
- Program Management
- Program & Project Integration
- Project Management
- Change Management
- Change Agent
- Best Practices
- Product Management
- Major Account Management
- Sales
- Scheduling
- Data Privacy
- Data Migration
- Data Management
- Cross-Functional Leadership
- SAFe Agile
- Hybrid
- Waterfall
- Program Roadmap
- Collaboration
- DEV - OPS
- Sequencing
- Project Planning
- AI/ML
- Python
- SAS
- Platform Evaluation
- IT Strategy
- IT Transformation
- Software
- Hardware
- Technical Design
- Solutions Evaluation
- Delivery Management
- Engagement Management
- Major Incident Management
- Escalation Management
- Issue Mitigation
- Professional Communication
- Supply Chain
- Cross Border
- Trade
- Finance
- Commodity Trading
- Trade Transformation
- FinTech
- Risk Management & Investigations
- Financial Crimes
- Sanctions
- Cyber Security
- Crypto Currency
- Pharma
- Disaster Recovery
- Controls Development
- Controls Management
- Deployment Implementation
- Functional Leadership
- Business Transformation Strategy
- Bank and Financial Transformation
- Script Development
- Testing Methodology
- Product Testing
- UAT/BAT
- Quality Assurance
- Quality Control
- Team Leadership
- Budget Development
- Budget Management
- Work Effort Design
- Analysis
- Team Augmentation
- Subject Matter Expert (SME)
- Value Creation
- Sustainable Processes
- Sponsor Relationship Management
- Stakeholder Relationship Management
- Policies & Procedures
- Process Improvement
- Training & Development
- Talent Performance Management
- BPO Leadership
- Intrinsically Motivated
- Content Management
- MS Project Professional
- Asana
- Jira
- Miro
- Wrike
- CRM's
- API's
- Salesforce
- Cloud
- Google Cloud
- AWS
- Red Hat
- MS Office 365
- Excel
- PowerPoint
- Word
- Vizio
- NIST
- RSA Archer
- SaaS
Certification
- Program Management / Strategy – Discovering, Developing and Transforming
- Executive Program - FinTech, Banking & Applied Risk Management
- Certified Compliance Audit Specialist (Controls)
Professional Development and Leadership
- IT Globalization/Transformation – NielsenIQ (TCS)
- Jira Structure and Miro – TCS/NielsenIQ
- SAFe Agile and Hybrid Implementation – Infosys
- Cognitive (AI/ML) Solution Training – IBM
- White Papers/Articles – Deloitte, IBM, and Infosys
Timeline
Sr. Program Manager – Strategic Technology Transformation
TCS (Tata)
04.2022 - Current
Sr. Program Manager – Zelle Client Deployment
Galaxe
02.2022 - 04.2022
Sr. Program Manager – Payments
Conduent
08.2021 - 01.2022
Program Director (Contract) - Compliance & Risk Lead Consultant for Ginnie Mae (GNMA – Government Entity)
Grant Thornton
08.2020 - 08.2021
Principal – Senior Program Manager (Risk and Compliance)
INFOSYS CONSULTING
11.2018 - 06.2020
Managing Consultant – Sr. Program Manager
IBM
01.2016 - 09.2018
Specialist Senior Leader
DELOITTE & TOUCHE LLP
11.2013 - 01.2016
National Operations Manager
CT LIEN SOLUTIONS
07.2013 - 10.2013
Senior Consultant
DELOITTE
07.2011 - 06.2013
Bachelor of Science - Secondary Education
University of Vermont