Daniel Graham

• Answering phones, taking messages as well as scheduling patients in Microsoft Outlook
• Making outbound call using scripting
• General administrative duties including filing, copying, and any other administrative duties as assigned
• Staff Trainer

Supervise, train, and motivate staff, ensuring they adhere to company policies and provide excellent customer service.

Patient Satisfaction:

Address patient inquiries and complaints promptly and professionally, ensuring a positive experience.

• Checking guests in and out of the hotel
• Responding to guests' needs, requests, and complaints
• As well as answering the phone and making reservations
• Summarizing each night's operations and listing any follow-up tasks for management

• Assist General Manager in the day-to-day management of all hotel departments, including front office, housekeeping, food and beverage, and maintenance.
• Staff Management:

Supervise, train, and motivate hotel staff, ensuring they adhere to company policies and provide excellent guest service.

• Recruiting and Hiring:

Assist in the recruitment and hiring of new staff, ensuring a qualified and motivated workforce.

• Training:

Develop and implement training programs for staff, ensuring they have the skills and knowledge to perform their duties effectively.

• Guest Satisfaction:

Address guest inquiries and complaints promptly and professionally, ensuring a positive guest experience.

• Financial Performance:

Contribute to the hotel's profitability by implementing strategies to increase revenue and reduce costs.

Overseeing a staff for the hotel with over 150 rooms

• Assist the General Manager by managing inventory of assets and supplies, sourcing for suppliers (vendors) and submitting invoices
• Was responsible for any new staff was properly trained
• Overlooked a staff of 12 employees, ensured that they were providing exemplary customer service while answering the phones and assisted in various daily operations
• Scheduling and coordinating meetings, interviews, events and other similar activities
• Was responsible for shipping/receiving while operating a range of office machines such as photocopiers and computers
• Performed administrative tasks such as sending faxes and emails, managing documents and files, and sending and receiving documents for the company