Daniel Granados
Tucson,AZ
Summary
Driven professional with a proven track record at Verizon, excelling in customer service and problem-solving. Expert in opening and closing procedures, and a master at troubleshooting product issues. Demonstrated ability to enhance team performance and customer satisfaction through effective communication and collaboration.
Overview
7
7
years of professional experience
Work History
Solution Specialist
Verizon
11.2021 - Current
- Satisfactory customer service.
- Efficient problem solving.
- Works well under pressure.
- Have been in charge of opening and closing store, including all cash managment.
- Inventory counts.
- Team Player.
- Recommended new products and services to customers.
- Conducted troubleshooting and diagnostic procedures on customer devices.
Manager
T-Mobile
09.2017 - 10.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees to keep everyone on same page and working toward established goals.
Education
High School Diploma -
Nogales High School
Nogales, AZ05.2011
Skills
- Creative solutions
- Opening and closing procedures
- Pricing quotes
- Key holder
- Troubleshooting product problems
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Timeline
Solution Specialist
Verizon
11.2021 - Current
Manager
T-Mobile
09.2017 - 10.2021
High School Diploma -
Nogales High School