Daniel Grant
Laurel Springs,NC
Summary
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Petroleum Technician
D&H United Fueling Solutions
12.2024 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Providing remote support (via phone-computer) to customers and technicians
- Diagnosed and repaired problems with electrical and mechanical systems.
- Researched and implemented new technologies and equipment.
- Certified and well versed in Verifone/Gilbarco/Gasboy/Fuelmaster/EV Charging/Windows/Linux
Petroleum Service Technician
JF Petroleum Group
05.2022 - 12.2024
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance
- Met corporate goals by reaching customer satisfaction rating
- Adhered to safety protocols and policies to reduce workplace hazards
- Applied knowledge of standard equipment and manufacturer repair guidelines
- Demonstrated increased knowledge of company products and equipment
- Explained diagnostic findings to customers and outlined repair or service options
- Reviewed technical documentation to complete equipment maintenance and repair
- Serviced fuel equipment for expedient repair and minimal downtime
- Assisted team members with fuel equipment troubleshooting and diagnostics
- Performed maintenance duties and safely handled chemicals and solutions
- Inspected equipment to diagnose operational issues
- Streamlined repair processes to minimize day-to-day downtime and increase overall productivity
- Communicated with management and other team members to provide detailed reports and updates on assignments
- Remained up-to-date on technical and product knowledge within area of responsibility
- Conducted electrical repairs on various components such as motors, relays and switches
- Troubleshot and repaired various electronic systems to resolve customer issues
- Troubleshot complex mechanical problems and identified solutions to restore operations
- Assisted management with administrative tasks/etc in areas I could add value
Experience Service Technician
Guardian Fueling Technologies
10.2019 - 05.2022
- Installed new equipment and explained operation and routine maintenance protocols to customers
- Facilitated maintenance team training procedures to align with company standards
- Trained customer employees and managers on machine use and maintenance
- Troubleshoot and fix issues with all levels of fuel systems
- Install new fuel system equipment
- Customer service
- After hours on call rotation
- Gilbarco dispenser certified
- Passport certified
- E900 certified
- Manage and perform monthly customer services for 220-250 sites per month
- Minor mechanical work with equipment needed for job duties
- Communicated with management and other team members to provide detailed reports and updates on assignments
Commercial Route Manager
Orkin/Rollins
03.2017 - 10.2019
- Structure and manage daily operations for DHL International Freight
- In charge of scheduling and managing 52+ employees daily for delivery operations
- Minor mechanical work with vehicles and some equipment needed for job duties
- Required to keep impeccable records and documentation, as well as have experience in Microsoft Word, Excel, and some PowerPoint
- Required to have computer knowledge
Operations Manager
Direct Hit Logistics, DHL
08.2011 - 03.2017
- Murphy USA - Assistant Manager
- Belmont, NC
- 05/2008 - 07/2011
- Private Individual - Brick Laborer
- Belmont, NC
- 06/2005 - 12/2005
- Grant Roofing & Sheet Metal - Commercial Roofer
- Charlotte, NC
- 01/2005 - 10/2005
- Manage daily service station operations
- Needed computer knowledge to operate certain equipment
- Made schedules for employees
- In charge of inventory
- Managed upkeep of records, and was required to document many items
- Operated equipment such as forklifts to move bricks and supplies
- Cut bricks and concrete using approved tools such as powered abrasive saws, paving breakers, drills and hand tools
- Adhered to all safety practices for personal and team protection
- Repaired leaks in roofs
- Worked with metal, shingle and rubber roofing systems
- Removed and disposed of old roofing materials
- Coordinated with other craft employees to maximize project efficiency
- Safely used all tools and equipment to prevent worksite injuries
Education
High School Diploma -
East Gaston High School
Skills
- Maintenance
- Customer service
- Leadership Experience
- Management
- Forklift
- Electrical Troubleshooting
- Troubleshooting
- Certified in fuel management systems
- Mathematics/general education
- Some basic building knowledge
- Fast learner
Certification
All Gilbarco certifications
Verifone
Gasboy
Fuelmaster
Chargepoint
Various other technical petroleum certifications
Well versed in providing remote technical support/problem solving
Timeline
Petroleum Technician
D&H United Fueling Solutions
12.2024 - Current
Petroleum Service Technician
JF Petroleum Group
05.2022 - 12.2024
Experience Service Technician
Guardian Fueling Technologies
10.2019 - 05.2022
Commercial Route Manager
Orkin/Rollins
03.2017 - 10.2019
Operations Manager
Direct Hit Logistics, DHL
08.2011 - 03.2017
High School Diploma -
East Gaston High School
Similar Profiles
Jordon JarvisJordon Jarvis
Petroleum Service Technician at D-H United Fueling SolutionsPetroleum Service Technician at D-H United Fueling Solutions
Dale PrivettDale Privett
Service Manager at D&H United Fueling SolutionsService Manager at D&H United Fueling Solutions
Shawn KemperShawn Kemper
Project Manager at D&H United Fueling SolutionsProject Manager at D&H United Fueling Solutions
Donovan DavisDonovan Davis
Taxidermist at Self Employed TaxidermistTaxidermist at Self Employed Taxidermist
Kayla BowlinKayla Bowlin
Corrections Nurse Team Leader- Ashe County Jail at IMS HealthcareCorrections Nurse Team Leader- Ashe County Jail at IMS Healthcare