Daniel Graulau
Richmond Hill,NY
Summary
I have successfully managed multiple stores across multiple states, including some of the top locations in NYC. I have 24 years of experience in all parts of the retail, customer service industry in the rental car industry. I have worked Downtown, suburban and airport markets. I know my skills will be advantageous to Aramark.
Overview
35
35
years of professional experience
Work History
Airport Manager
Avis Budget Group , JFK
06.2021 - Current
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
- Improved Revenue and Ancillary revenue YOY since 2021.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Area Manager II
Avis Budget Group
10.2015 - 06.2021
- Responsible for improving Revenue, Sales, Customer service scores and cut expenses for 3 Brooklyn locations along with assisting the other 16 locations Manhattan district as needed
- Training new employees and managers on all company processes and procedures
- 2 Brooklyn locations were 10+ million dollar stores and two of the top downtown locations in the country. Opened a lucrative location in Williamsburg
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Resolved conflicts promptly to promote positive environment for customers.
Territory Manager
Hertz DTG
02.2015 - 10.2015
- Responsible for taking over 4 Dollar Thrifty licensees' locations across New Jersey
- Licensees turned to corporate stores
- I was responsible for retraining and cleaning up poor rental practices
- I trained new agents, improved quality , maximized fleet and growing sales
- Traveled to locations to make sure locations were following company guidelines and maintaining customer service levels.
Airport Manager
Dollar Thrifty, JFK
06.2009 - 02.2015
Area Unit Manager
Avis Budget group, Conn/West
10.2007 - 05.2009
- Oversaw daily operation, fleet management, and business growth for 17 agency locations throughout New Jersey, Connecticut and Westchester,NY
- Trained agency operators on all new company programs and processes and made sure operators followed company guidelines
- Managing fleet and forecasting building their business
- Traveled to locations to make sure locations were following company guidelines and maintaining customer service levels
Area Unit Manager
Avis Budget group
05.2005 - 10.2007
- Oversaw daily operation, fleet management, and business growth for 11 Avis locations
- Staffing and scheduling all stores, Forecasting and planning business
- Working with and training all staff to follow company processes and procedures
- Hired and trained new managers
- Regularly visit locations to make sure locations were following company guidelines and maintaining customer service levels.
Airport /Station Manager B
Avis Budget group, JFK
05.1999 - 05.2005
Alba Restaurants and Catering hall
09.1988 - 05.1999
Education
Degree - Business Management and Marketing
Associate of Applied Science - Business Management
Queensborough Community College
College Point, NY06.1999
Skills
- 24 Years Multi- unit Management experience
- Knowledge of Airport, downtown and local market business
- Business forecasting and planning
- T&M and Counter Sales improvement
- Business Forecasting - P&L review and management -
- Continuous Quality Improvement (CQI)
- Managing expenses and waste - Payroll, Union and Attendance policy knowledge -Knowledge of
- Microsoft office and teams
Timeline
Airport Manager
Avis Budget Group , JFK
06.2021 - Current
Area Manager II
Avis Budget Group
10.2015 - 06.2021
Territory Manager
Hertz DTG
02.2015 - 10.2015
Airport Manager
Dollar Thrifty, JFK
06.2009 - 02.2015
Area Unit Manager
Avis Budget group, Conn/West
10.2007 - 05.2009
Area Unit Manager
Avis Budget group
05.2005 - 10.2007
Airport /Station Manager B
Avis Budget group, JFK
05.1999 - 05.2005
Alba Restaurants and Catering hall
09.1988 - 05.1999
Degree - Business Management and Marketing
Associate of Applied Science - Business Management
Queensborough Community College
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