DANIEL GRAY
Gilbert,AZ
Overview
11
11
years of professional experience
Work History
Program Director
Boys and Girls Club
Apache Junction, AZ
07.2023 - 05.2024
- Directed staff training on technical aspects of programming activities.
- Created and implemented new policies and procedures for the program.
- Collaborated with external partners to leverage resources for the program's success.
- Conducted needs assessments and developed program objectives.
- Researched funding opportunities to support program initiatives.
- Developed strategies to increase public awareness of the organization's services.
- Established relationships with key stakeholders to build trust in the organization's mission.
- Monitored performance metrics to evaluate effectiveness of programs.
- Provided leadership in developing innovative approaches to meet program goals.
- Hired and developed staff members to collaboratively achieve program goals.
- Established strategy for program using evaluation outcomes and research to set goals and direction.
- Oversaw administrative support staff to facilitate day-to-day program activities.
Supervisor
Lowes Gilbert
Gilbert, United States
01.2022 - 07.2023
- Leading a team of 28 employees including cashiers and an entire fulfillment crew
- This includes breaks, switching team roles throughout the day to ensure a positive day for both customers and employees alike
- Resolve disgruntled customer's issues and problems
- Resolve challenging problems that arise daily
- Creating team building exercises that prove to be fun and effective in boosting overall store morale
- Evaluate employee performances and provide regular feedback to ensure goals and standards are met
- Ensure compliance with company policies and procedures
- Collaborate with other department supervisors to identify and resolve problems, this lead to better communication overall
- Manage conflicts effectively, resulting in an increase in team morale and productivity
- Great general computer skills including Microsoft Word, Excel, PowerPoint and Outlook
- Creating a fun and productive atmosphere.
Assistant Manager
Boxing Therapy & Fitness Tempe
Tempe, United States
05.2016 - 07.2023
- Helped implement a successful new program for troubled youth that used self discipline & positive reinforcement in efforts to occupy their free time in a productive manner
- Supervising large groups of kids of various ages
- Providing a safe and comfortable atmosphere for kids to feel welcomed
- Engaging and guiding youth with behavioral differences to gain new strengths and conquer fears and challenges
- Conduct engaging group classes that incorporated different exercises and activities to challenge participants
- Create a positive and supportive learning environment that foster client success and satisfaction
- Develop and implement customized fitness programs for clients to help them reach their individual health and wellness goals
- Conduct assessments and evaluations to track progress and evaluate the effectiveness of the training program
- Develop and demonstrate proper form and technique for various exercises to avoid injuries
- Provide education and guidance on topics such as injury prevention, nutrition and lifestyle habits
- Track and monitor progress of trainees to identify areas of improvement and provide feedback
- Provide a mentorship program to provide ongoing support to trainees.
Head Cashier
Lowes Gilbert
Gilbert, United States
02.2021 - 01.2022
- Conducted weekly audits to ensure accuracy of cash register balances and compliance with company policies and procedures
- Developed and maintained positive relationships with customers and vendors
- Troubleshot customer service issues and resolved conflicts with tact and diplomacy
- Developed and implemented customer loyalty programs that increased repeat customers by 20%
- Utilized problem-solving skills to resolve customer complaints and inquiries
- Developed and maintained a professional and friendly relationship with customers
- Conducted performance reviews and provided meaningful feedback to team members, resulting in improved morale and motivation
- Implemented a performance management system that incentivized employees to exceed expectations
- Built relationships with external vendors to secure better rates and services
- Monitored team performance, identified areas of weaknesses and provided timely interventions to ensure targets were met
- Managed the recruitment process, trained and mentored new hires, and provided guidance to existing team members
- Facilitated team meetings and brainstorming sessions to encourage creativity and open dialogue.
Stocker
Hobby Lobby Gilbert
Gilbert, United States
07.2018 - 03.2020
- Performed regular audits of store shelves to ensure items were in the correct locations and pricing was accurate
- Completed daily tasks such as dusting, mopping and organizing backroom storage areas
- Performed basic maintenance around building
- E.g
- Lightbulbs fixtures, flooring repairs, repainting
- Unloaded truck shipments and restocked shelves with incoming merchandise, ensuring all products were correctly labeled and priced
- Assisted customers with product selection and purchasing decisions
- Greeted customers in a friendly and professional manner, quickly addressing any inquiries
- Accurately followed written and verbal instructions to complete assigned tasks
- Demonstrated strong organizational skills and the ability to multitask effectively.
Sales Associate
Walmart Chandler
Chandler, United States
09.2013 - 06.2017
- Collaborated with cross-functional teams to ensure product availability and inventory accuracy
- Analyzed customer feedback and suggested strategies for improving customer experience
- Unloaded truck shipments and restocked shelves with incoming merchandise, ensuring all products were correctly labeled and priced
- Worked with a diverse group of customers and colleagues in a professional manner
- Performed daily reconciliation of cash, credit, and gift card transactions, resulting in a balanced till at the end of each shift
- Monitored and enforced store policies, ensuring adherence to safety and security protocols
- Resolved customer complaints and disputes quickly and efficiently
- Provided a friendly and welcoming experience to customers
- Correctly calculated bills and gave customers correct change
- Verified customer IDs for age-restricted products.
Education
High School Diploma -
Mesquite High School Gilbert
05.2013
Skills
- Adaptability
- Leadership Skills
- Ability to Work in a Team
- Fast Learner
- Effective Time Management
- Communication Skills
- Effective Team Leader
- Management Skills
- Lesson Planning
- Program Leadership
- Child Development
- Classroom Management
- Business Management
References
- Jason Bress, Owner of Jab Therapy and Fitness, 4802971214
- Lee Bowgren, United States Army, 70228G9427
- Jessica Leis, Higley Unified School District, G2043q3qq8
- Adrienne Giles, Lowes ASM, 4802724704
Hobbies and Interests
- I enjoy MMA, kickboxing, wrestling, & jujitsu.
- I enjoy the DC & Marvel Movies & Comics.
- I enjoy refurbishing furniture.
Timeline
Program Director
Boys and Girls Club
07.2023 - 05.2024
Supervisor
Lowes Gilbert
01.2022 - 07.2023
Head Cashier
Lowes Gilbert
02.2021 - 01.2022
Stocker
Hobby Lobby Gilbert
07.2018 - 03.2020
Assistant Manager
Boxing Therapy & Fitness Tempe
05.2016 - 07.2023
Sales Associate
Walmart Chandler
09.2013 - 06.2017
High School Diploma -
Mesquite High School Gilbert