Daniel Gray
Cape Coral,FL
Summary
Well-versed in hospitality industry with background as Guest Attendant. Skilled in customer service, communication and problem-solving to create positive guest experiences. Strong ability to multitask and manage time effectively, led previous team to increase overall guest satisfaction rates. Proven leadership skills with focus on continuous improvement of operational standards.
Overview
13
13
years of professional experience
1994
1994
years of post-secondary education
1
1
Certification
Work History
Guest Attendant
Sony Pictures - Alamo Cinemas, Drafthouse
Naples, FL
02.2024 - Current
- Server
- Bartender
- Food Prep
- Shift Leader
- Maintained cleanliness and organization throughout the cinema environment.
- Assisted guests with ticket purchases and food selections at the counter.
- Responded to guest inquiries and resolved concerns promptly and effectively.
- Collaborated with team members to ensure smooth daily operations.
- Monitored inventory levels of concession items and restocked as needed.
- Operated point-of-sale systems during busy service periods efficiently.
- Guided guests to their seats and ensured compliance with safety protocols.
- Provided excellent customer service to all patrons while ensuring their safety and comfort.
- Conducted regular inspections of restrooms to ensure they were clean and stocked with supplies.
- Provided directions or information about local attractions when requested by guests.
- Performed light cleaning duties such as vacuuming, mopping floors, dusting surfaces.
- Maintained daily logs of guest interactions and reported any issues or concerns to management.
Naples Transportation & Tours (NT&T)
Hoffman Family of Companies
Naples, FL
03.2024 - 10.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed budgets for advertising projects and ensured resource allocation.
- Coordinated cross-functional teams to execute integrated marketing campaigns.
- Developed advertising strategies to enhance brand visibility and engagement.
- Analyzed market trends to inform creative direction and messaging.
- Collaborated with graphic designers to produce compelling ad materials.
- Oversaw social media initiatives to increase audience interaction and reach.
- Conducted competitor research to identify opportunities for brand differentiation.
- Presented campaign concepts and performance insights to stakeholders effectively.
- Gathered and evaluated promotional data to improve future planning.
- Created campaigns for print, digital, radio, and television advertisements.
- Analyzed market trends and research consumer preferences.
- Liaised with external agencies to create high-impact ads across multiple platforms.
- Drafted and edited interesting press releases for each event, contest or promotion.
- Devised updates to company online presence, including main business website.
- Collaborated with marketing staff to develop strategic advertising plans focused on specific customer or market areas.
- Created and implemented rules, contracts and revenue-generating plans for each contest or sweepstakes.
- Maintained relationships with key stakeholders such as journalists, bloggers, influencers.
- Negotiated media deals with vendors and suppliers.
- Implemented analytics tools to track the effectiveness of campaigns in real time.
- Worked closely with clients to develop effective ad copy that meets their needs.
- Assisted in developing content for social media posts related to campaigns.
- Performed quality assurance tests on all outgoing materials before release.
- Reviewed existing contracts with vendors and negotiated better terms when necessary.
- Supervised a team of junior advertising personnel.
- Provided direction on design elements such as layout, color schemes.
- Generated creative ideas for marketing initiatives.
- Researched competitors' activities in order to gain insights into their strategies.
- Managed the budget for each campaign and monitored its performance.
- Organized promotional events to drive sales growth.
- Prepared regular reports on marketing metrics and ROI results.
- Collaborated with other departments to ensure successful implementation of campaigns.
- Ensured compliance with all legal regulations regarding advertising materials.
- Monitored industry developments to stay abreast of new opportunities or threats.
- Created promotions campaigns that drove strategic initiatives and raised awareness of new products.
- Created, implemented, and reported performance of sales campaigns to enhance brand awareness and drive profits.
- Developed presentations and other materials to illustrate campaign performance for use in management meetings.
- Trained and mentored newly hired employees to provide better grasp of job responsibilities and expectations.
- Developed and implemented strategic sales and branding strategies to drive product growth.
- Established and enforced sales goals to boost team success.
- Reviewed industry and social trends to forecast future demand for green products.
- Maintained advertising calendar to keep projects on task and meet deadlines.
- Worked closely with executive team to outline company goals and transfer goals to account holders.
- Represented company at conferences, trade shows and customer locations, answering questions about corporate products and services.
- Applied environmentally-friendly techniques toward marketing traditional products.
- Maximized employee retention by creating positive work environment.
- Efficiently communicated with account holders about payment changes and product updates.
- Collaborated with internal stakeholders to determine budgets for advertising campaigns.
- Communicated with sales department and account executives to update account information.
- Specialized in e-mail blasts, social media marketing and radio or television advertisements.
- Increased company revenue by securing many type accounts.
- Verified and updated account information to keep details current.
Innkeeper
The Danielson Inn, d.b.a. Bothwell Inv. Gray Mgmt.
Emmitsburg, Maryland
12.2018 - 11.2023
- Managed daily operations to ensure guest satisfaction and comfort.
- Supervised staff to maintain high service standards and efficiency.
- Organized housekeeping schedules to optimize room readiness for guests.
Digital Advertising Accounts Manager
The Gannet Company - LOCALiQ - USA Today Network
Hagerstown, Maryland
04.2022 - 05.2023
- Managed client accounts and maintained strong relationships with key stakeholders.
- Developed strategic marketing campaigns to enhance brand visibility and engagement.
- Analyzed client needs to deliver tailored advertising solutions effectively.
- Coordinated cross-functional teams to ensure project timelines were met efficiently.
- Provided training and support to junior staff on account management processes.
- Resolved client issues promptly, fostering trust and loyalty within accounts.
- Collaborated with sales teams to identify new business opportunities regularly.
- Utilized CRM tools to track account performance and streamline communication efforts.
- Managed the accounts payable and receivable processes ensuring timely payments of invoices.
- Reviewed and approved monthly journal entries, account reconciliations, and financial statements.
- Maintained updated records of all assets owned by the company.
- Supervised junior staff in daily accounting operations.
- Assisted in preparation of various tax documents including income tax returns and sales and use tax returns.
Relationship Banker
M&T Bank
Baltimore, MD
06.2015 - 10.2018
- Built and maintained strong client relationships to enhance customer satisfaction.
- Provided expert financial advice on products and services to meet client needs.
- Managed daily transactions efficiently while ensuring compliance with banking regulations.
- Collaborated with team members to streamline branch operations and improve service delivery.
- Educated clients on digital banking tools to enhance their banking experience.
- Conducted financial assessments to identify suitable solutions for clients' goals.
- Resolved customer inquiries and issues promptly, fostering trust and loyalty.
- Participated in community outreach programs to promote financial literacy initiatives.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Built long-term relationships with customers by providing personalized service and support.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
- Identified financial needs of customers and presented appropriate product and service options.
- Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation.
- Advised customers on bank products, services and financial planning options.
- Educated clients about various banking products available at the institution.
- Modified, opened and closed customer accounts.
- Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
- Attended meetings with other bankers to discuss best practices related to relationship building.
- Collaborated with team members to develop innovative solutions for meeting customer needs while maintaining profitability goals set by the bank's senior management.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Resolved discrepancies concerning customers' accounts, improving client satisfaction.
- Processed maintenance, operations and correspondence for new and existing accounts.
- Opened and serviced accounts within authorized limits.
- Provided ongoing support throughout the loan application process including answering questions about loan terms and conditions.
- Developed promotional strategies to attract new customers to the bank's products and services.
- Researched customer inquiries regarding account balances, transactions, fees, interest rates.
- Reviewed loan applications for accuracy and completeness before submitting them for processing.
- Integrated marketing promotions and programs into conversations to educate and inform customers.
- Suggested tactics to improve banking functions and products.
Independent Producer
Health Markets
Silver Spring, Maryland
12.2014 - 05.2015
Independent Advertising Consultant
Marcoa Publishing
San Diego, CA
08.2012 - 11.2013
- Developed targeted advertising strategies for diverse client campaigns.
- Collaborated with creative teams to produce compelling ad content.
- Analyzed market trends to inform advertising approaches and initiatives.
- Conducted client presentations to showcase advertising solutions and concepts.
- Managed project timelines to ensure timely execution of advertising deliverables.
- Facilitated workshops with clients to refine advertising goals and objectives.
- Provided insights on digital marketing tools and platforms for campaign effectiveness.
- Trained junior staff on advertising best practices and client engagement strategies.
- Developed scripted ad content to enhance client marketing strategies.
- Performed market surveys to gather insights about customer preferences.
- Coordinated with graphic designers, web developers, photographers, and other professionals on projects.
- Provided guidance on brand messaging, positioning, and identity design elements.
- Provided assistance with the creation of promotional materials, such as print advertisements and digital banners.
- Developed and implemented successful advertising campaigns for clients.
- Assisted with copywriting tasks related to ad content development.
- Managed budgets for each project while ensuring quality standards were met or exceeded.
- Maintained relationships with key industry players including media outlets and influencers.
- Tracked results from campaigns through analytics tools and prepared detailed performance summaries for clients.
- Analyzed client needs and created tailored marketing strategies that met their objectives.
- Compiled research data into comprehensive reports for management review.
- Ensured compliance with laws pertaining to advertising activities.
- Researched target markets and developed strategies to reach them effectively.
Education
MCP/MCSE/CNE/A+ Hardware/firm&soft - Microsoft Engineering
Computer Learning Center
Faifax, VA 01.1998 - 06.2001
Bachelor of Arts - Japanese Literature
University of Maryland, College Park
College Park, MD 06.1992 - 04.1994
Bachelor of Science - Business Economics
University of Central Florida
Orlando, FL 08.1983 - 04.1988
Williamsville East High School
Buffalo , NY Skills
- Customer service
- Point-of-sale operation
- Inventory management
- Safety compliance
Certification
Previously held -
- Series 7
- Maryland Life & Health Insurance
- NMLS - Lending Sales*
*Petsonally led the Patapsco Village branch (retail M&T Bank in Baltimore city) in Home Equity Loan / Line of Credit sales.
Timeline
Naples Transportation & Tours (NT&T)
Hoffman Family of Companies
03.2024 - 10.2024
Guest Attendant
Sony Pictures - Alamo Cinemas, Drafthouse
02.2024 - Current
Digital Advertising Accounts Manager
The Gannet Company - LOCALiQ - USA Today Network
04.2022 - 05.2023
Innkeeper
The Danielson Inn, d.b.a. Bothwell Inv. Gray Mgmt.
12.2018 - 11.2023
Relationship Banker
M&T Bank
06.2015 - 10.2018
Independent Producer
Health Markets
12.2014 - 05.2015
Independent Advertising Consultant
Marcoa Publishing
08.2012 - 11.2013
MCP/MCSE/CNE/A+ Hardware/firm&soft - Microsoft Engineering
Computer Learning Center
01.1998 - 06.2001
Bachelor of Arts - Japanese Literature
University of Maryland, College Park
06.1992 - 04.1994
Bachelor of Science - Business Economics
University of Central Florida
08.1983 - 04.1988
Williamsville East High School