Daniel Greeson
Haines City
Summary
Dynamic Terminal Manager with a proven track record at USPack, excelling in client satisfaction management and transportation planning. Achieved customer KPIs of 98% for delivery accuracy, demonstrating exceptional team development and customer engagement skills. Expert in MS Office Suite, adept at streamlining operations for efficiency and superior service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Terminal Manager
USPack
09.2013 - Current
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Fielded customer complaints and comments and rectified issues.
- Maintained customer KPI's for delivery time/scans of 98% or more
Assistant Store Manager
Carter's
08.2016 - 10.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Freedom High School
Orlando, FL06-2010
Skills
- Client Satisfaction Management
- Team Development
- Customer service and engagement
- Transportation planning
- MS office suite
Accomplishments
- Used Microsoft Excel to develop self-sufficient reporting and invoicing.
- Supervised team of 3 staff members and over 60 independently contracted drivers.
- Formed customer relationship to squeeze out more work generating over $125,000 of revenue per year.
Certification
- Forklift Operator Certification - Various accredited bodies.
Timeline
Assistant Store Manager
Carter's
08.2016 - 10.2017
Terminal Manager
USPack
09.2013 - Current
High School Diploma -
Freedom High School
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