DANIEL GRIMM
Manager
Phoenix,AZ
Summary
Dedicated professional with 15 years of experience driving revenue performance, creating positive service experiences, and executing asset management practices for high-end luxury organizations. Proven results in sales, leadership, and inventory management, seeking a position to keep operations up to speed with changing industry demands.
Overview
15
15
years of professional experience
Work History
Sales Administrative Coordinator
Bulgari
10.2010 - Current
- Manage shipping and receiving department, protect company assets, maintain all records, complete procurement tasks.
- Supervise and mentor sales staff in successful selling methods, procedures, and goal attainment ensuring client satisfaction and company profitability.
- Promote loyalty and repeat business by providing personal assistance to clients, anticipating needs based on detailed records of client preferences and extensive product knowledge.
- Lead day-to-day functions of the business, as acting store director as needed, including driving sales, resolving client service issues, generating reports, and delegating tasks.
- Oversee store inventory of over $1.5 million in total assets through pre-audits, staff education, and comprehensive audits.
Service Manager
Tourneau
07.2007 - 09.2010
- Managed watchmaking department, including delegating tasks to skilled watchmakers, verifying quality, and ensuring timeliness of service repairs.
- Established trust and long-term client relationships through open communication, resulting in repeat revenue and overall store growth.
- Provided updates to the General Manager regarding service department records, budget constraints, employee reviews, and overall successes, ensuring proper employee recognition.
- Mentored sales staff on relationship building, effective after sales service procedures, which resulted in confident and knowledgeable employees, ensuring clients would utilize Tourneau's watchmakers for any future repair needs.
Skills
- Leadership Experience
- Problem Solving and Critical Thinking
- Asset Management
- Superior Customer Service
- Report Preparation and Analysis
- Craftsman
- SAP
- Salesforce
Timeline
Sales Administrative Coordinator
Bulgari
10.2010 - Current
Service Manager
Tourneau
07.2007 - 09.2010
Bachelor of Science - Journalism and Music Business
Western Illinois University
Affiliations
Bachelor of Arts, Journalism and Music Business
Western Illinois University - Macomb, IL
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