Daniel Grob
Washington,DC
Summary
Dynamic Technical Analyst with proven expertise at ACDI/VOCA in enhancing system performance and user experience through effective troubleshooting and technical documentation. Skilled in analyzing requirements and implementing software solutions, I foster collaboration and continuous learning, ensuring optimal functionality and support for end-users.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Analyst
ACDI/VOCA
02.2024 - 05.2024
- Assisted in analyzing technical requirements for system improvements.
- Supported troubleshooting efforts to resolve software and hardware issues.
- Collaborated with team members to gather user feedback on system functionality.
- Documented technical processes and user guides for future reference.
- Participated in testing new software applications for usability and performance.
- Monitored system performance to identify areas for enhancement.
- Provided training sessions to staff on new technologies and systems updates.
- Engaged in continuous learning of industry tools and best practices to improve support services.
- Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting.
- Implemented software updates across multiple platforms, maintaining optimal functionality and security standards.
- Applied knowledge of IT best practices to tackle new challenges and make educated decisions.
- Developed comprehensive documentation outlining system specifications and procedures, facilitating seamless knowledge transfer among team members.
- Trained new hires on company-specific tools, systems, and best practices to ensure smooth integration into the team.
- Provided exceptional support for end-users by addressing technical concerns, reducing downtime, and improving user experience.
Technical Analyst
Cleary, LLC
02.2022 - 12.2023
- Analyzed technical requirements and specifications to support project implementation.
- Collaborated with cross-functional teams to troubleshoot system issues and optimize performance.
- Developed and maintained comprehensive documentation for technical processes and workflows.
- Implemented software solutions that improved data accuracy and reporting efficiency.
- Identified opportunities for process optimization by analyzing data trends and patterns, leading to informed decisionmaking.
- Cultivated professional working relationships with internal personnel, vendors and suppliers.
- Monitored alignment of individual development teams with policies, suggesting changes and remediation efforts where needed.
Education
No Degree - Teaching English As A Second Language
Interlingua School of Language
Rome, ItalyBachelor of Arts - Urban Planning
George Mason University
Fairfax, VA05.2003
Skills
Technical requirement analysis
Certification
Google Coursera IT Support Certificate
Languages
Spanish
Limited Working
French
Elementary
Timeline
Technical Analyst
ACDI/VOCA
02.2024 - 05.2024
Technical Analyst
Cleary, LLC
02.2022 - 12.2023
No Degree - Teaching English As A Second Language
Interlingua School of Language
Bachelor of Arts - Urban Planning
George Mason University