Daniel Grumbine
Leesport,PA
Summary
Motivated business professional bringing 37 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Dedicated HVAC professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
41
41
years of professional experience
Work History
Owner /President, Board of Directors
George Strohm Jr
01.2018 - 12.2023
- Established foundational processes for business operations.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced operational risks while organizing data to forecast performance trends.
- Prepared annual budgets with controls to prevent overages.
- Managed day-to-day business operations.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Established innovative policies to improve organizational performance and increase customer satisfaction.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Led successful acquisitions, resulting in expanded market share and increased profitability.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Managed financial, operational and human resources to optimize business performance.
- Developed innovative sales and marketing strategies to facilitate business expansion.
Owner /Business Consultant
The Service Manager
12.2015 - 01.2018
- Trained small HVAC / Plumbing business owners how to become more profitable.
- Created breakeven calculations for clients.
- Assisted clients in developing a budget, setting goals and forecasting future revenue.
- Trained clients and employees on add on sales to increase revenue.
- Trained clients and employees on the service call procedure and customer satisfaction.
- Helped clients increase revenue, become profitable and provide better benefits for employees.
- Trained clients and sales consultants how to increase sales and overcome price objections.
- Assisted clients in marketing strategies, performing market analysis to attract the desired target market.
Operations Manager
Peninsula Oil
02.2013 - 12.2015
- Increased profit by streamlining operations.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Assisted in recruiting, hiring and training of team members.
- Trained staff and technicians on product upselling and customer relations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Created price structure, created breakeven calculations, budget and forecast future sales.
- Created sales presentation book and trained sales consultants on selling techniques, 1 call close and overcoming price objections.
- Developed systems and procedures to improve operational quality and team efficiency.
- Passionate about learning and committed to continual improvement.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Operations Manager
Guy M Cooper
07.2007 - 02.2013
- Increased profit by streamlining operations.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Assisted in recruiting, hiring and training of team members.
- Trained staff and technicians on product upselling and customer relations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Created price structure, created breakeven calculations, budget and forecast future sales.
- Created sales presentation book and trained sales consultants on selling techniques, 1 call close and overcoming price objections.
- Developed systems and procedures to improve operational quality and team efficiency.
- Passionate about learning and committed to continual improvement.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Regional Service Manager
Horizon Services Inc.
03.2002 - 07.2007
- Increased profit by streamlining operations.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Assisted in recruiting, hiring and training of team members.
- Trained staff and technicians on product upselling and customer relations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Created price structure, created breakeven calculations, budget and forecast future sales.
- Created sales presentation book and trained sales consultants on selling techniques, 1 call close and overcoming price objections.
- Developed systems and procedures to improve operational quality and team efficiency.
- Passionate about learning and committed to continual improvement.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Service Manager
Agway Petroleum
01.2000 - 03.2002
- Increased profit by streamlining operations.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Assisted in recruiting, hiring and training of team members.
- Trained staff and technicians on product upselling and customer relations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Created price structure, created breakeven calculations, budget and forecast future sales.
- Created sales presentation book and trained sales consultants on selling techniques, 1 call close and overcoming price objections.
- Developed systems and procedures to improve operational quality and team efficiency.
- Passionate about learning and committed to continual improvement.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Division Manager
SICO Oil
06.1993 - 01.2002
- Increased profit by streamlining operations.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Assisted in recruiting, hiring and training of team members.
- Trained staff and technicians on product upselling and customer relations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Created price structure, created breakeven calculations, budget and forecast future sales.
- Created sales presentation book and trained sales consultants on selling techniques, 1 call close and overcoming price objections.
- Developed systems and procedures to improve operational quality and team efficiency.
- Passionate about learning and committed to continual improvement.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Service Manager
Leo Kob Co
03.1986 - 06.1993
- Resolved customer complaints in professional and timely manner.
- Negotiated with vendors to secure best prices for parts and supplies.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained records of service transactions and customer feedback for future reference.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Increased average transaction value by upselling complementary products or services based on customer needs.
- Negotiated prices, terms of sales and service agreements.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Increased client comfort levels by appropriately sizing heating, ventilation, and air conditioning systems based on specific needs.
- Kept accurate records of time and materials used for each job to compile into service reports.
Active Duty Soldier
US Army
09.1982 - 02.1986
- Air Defense Artillery
- Arms room supervisor
- Military Post Office
Education
High School Diploma -
Cedar Crest High School
Lebanon, PA06.1982
Skills
- Revenue Growth
- Sales management
- KPI Tracking
- Coaching and Mentoring
- Policies and Procedures Development
- Performance Evaluations
- Employee reviews
- Business Forecasting
- Business Growth Initiatives
- Sales Leadership
- Financial Management
- Staff Development
- Effective leader
- P&L Management
- Business Management
- Budget Development
- Employee Motivation
- Revenue Generation
- Cost Reduction
- Business Leadership
- New Business Development
- Sales Strategies
- Organizational Development
- Consulting
- Verbal and written communication
- Sales Coaching
- Operations Management
- Performance Improvement
- Goal Setting
- Start-Up Operations
- Management Team Building
- Revenue Forecasting
- Cost analysis and savings
Timeline
Owner /President, Board of Directors
George Strohm Jr
01.2018 - 12.2023
Owner /Business Consultant
The Service Manager
12.2015 - 01.2018
Operations Manager
Peninsula Oil
02.2013 - 12.2015
Operations Manager
Guy M Cooper
07.2007 - 02.2013
Regional Service Manager
Horizon Services Inc.
03.2002 - 07.2007
Service Manager
Agway Petroleum
01.2000 - 03.2002
Division Manager
SICO Oil
06.1993 - 01.2002
Service Manager
Leo Kob Co
03.1986 - 06.1993
Active Duty Soldier
US Army
09.1982 - 02.1986
High School Diploma -
Cedar Crest High School
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