Daniel Guerra
Fort Myers,FL
Summary
Customer Success Associate known for exceptional productivity and task efficiency. Specialize in relationship management, problem-solving, and product knowledge to ensure client satisfaction. I excel in communication, adaptability, fostering positive customer experiences and building long-term relationships.
Overview
5
5
years of professional experience
Work History
Customer Success Associate
Gartner
Fort Myers, FL
11.2023 - Current
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Strengthened customer retention by offering individual support.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Encouraged engagement by anticipating needs and delivering outstanding support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assisted with onboarding new customers and guided them through the product setup process.
- Analyzed customer data to identify trends and opportunities for improvement.
Volunteer
The Vine Church
Fort Myers, FL
06.2019 - Current
- Helped with prep, set up, and breakdown of community and public events.
- Assisted with and organized programs, events, and activities to drive outreach initiatives.
- Collaborated with others by contributing time, effort and talent to advance needs or further missions.
- Pastoring Middle School students in SWFL
Business Development Manager
RJBL LLC
Fort Myers, FL
01.2022 - 11.2023
- Developed and implemented strategies to increase sales and market share.
- Identified potential clients, built relationships, and negotiated contracts.
- Created presentations to attract new business opportunities.
- Maintained a database of existing customers and prospective leads.
- Conducted research on industry trends, competitor activities, and customer needs.
- Drafted proposals for prospects in response to their requests for information.
- Attended tradeshows and conferences to network with potential clients.
- Organized meetings between senior management and prospective customers.
Education
Associate of Applied Science -
Florida SouthWestern State College
Fort Myers, FL05.2025
High School Diploma -
South Fort Myers High School
Fort Myers, FL06.2019
Skills
- Sales
- Strategic Partnerships
- Business Development
- Relationship Building
- Customer Success
- Customer Complaint Resolution
- Problem-Solving
- Verbal and Written Communication
- CRM Platforms
- Client Relations
- Strategic Planning
- Customer Retention
- Proficient in Salesforce
- Customer Account Management
Languages
Portuguese
Professional
Timeline
Customer Success Associate
Gartner
11.2023 - Current
Business Development Manager
RJBL LLC
01.2022 - 11.2023
Volunteer
The Vine Church
06.2019 - Current
Associate of Applied Science -
Florida SouthWestern State College
High School Diploma -
South Fort Myers High School
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