Daniel Guerra
Inglewood,CA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Tezana Insurance
08.2024 - 01.2025
- Greeted customers promptly, enhancing their overall experience.
- Responded to customer inquiries via phone, ensuring prompt and effective resolution.
- Handled customer payments via phone and face-to-face transactions.
Driver
Revolution Foods
01.2021 - 08.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Customer Service Representative
Aguirre's Plumbing
02.2015 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Inglewood High School
Inglewood, CA06-2008
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Tezana Insurance
08.2024 - 01.2025
Driver
Revolution Foods
01.2021 - 08.2024
Customer Service Representative
Aguirre's Plumbing
02.2015 - 09.2020
High School Diploma -
Inglewood High School
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