daniel guillen
El Paso,TX
Summary
Dynamic sales professional with a proven track record at Spectrum, excelling in customer service and relationship building. Skilled in upselling and problem-solving, I consistently achieved sales targets while enhancing client satisfaction. My ability to leverage CRM software and collaborate with teams has driven significant business growth and fostered long-term partnerships.
Overview
20
20
years of professional experience
Work History
Sales Associate
Spectrum
10.2020 - 12.2024
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Contributed to team objectives in fast-paced environment.
Technical Support Engineer
HGS - Hinduja Global Solutions
08.2018 - 10.2020
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Performed root cause analysis of reported issues to enact corrections.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
Sales Agent
Alorica
08.2016 - 10.2018
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Contributed to team objectives in fast-paced environment.
Sales Supervisor
Reliant Energy
06.2007 - 11.2016
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
Shipping and Receiving Clerk
EchoStar
08.2004 - 05.2007
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
Education
Certificate - Performance Tunner
Western Technical College
El Paso Tx 11.2010
High School Diploma - High School
Tornillo High School
Tornillo, TX08.2004
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Outgoing personality
- Flexible schedule
- Sales expertise
- Upselling
- Payment processing
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Associate
Spectrum
10.2020 - 12.2024
Technical Support Engineer
HGS - Hinduja Global Solutions
08.2018 - 10.2020
Sales Agent
Alorica
08.2016 - 10.2018
Sales Supervisor
Reliant Energy
06.2007 - 11.2016
Shipping and Receiving Clerk
EchoStar
08.2004 - 05.2007
Certificate - Performance Tunner
Western Technical College
High School Diploma - High School
Tornillo High School
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