Daniel Gutierrez
Hutto
Summary
Technical lead with extensive experience in resolving customer challenges and providing effective solutions. Proven track record of enhancing customer satisfaction through strategic problem-solving and expert guidance. Committed to delivering exceptional service and fostering strong client relationships.
Overview
6
6
years of professional experience
Work History
Technical Account Manager
Yardi
Austin
06.2025 - Current
- ● Serve as senior technical point of contact for enterprise real estate and commercial clients using Yardi’s vendor management ecosystem. ● Lead advanced client training sessions on complex vendor management workflows, system configuration, and optimization across Yardi platforms and VendorCafe. ● Mentor and train newly hired Associate Technical Account Managers by providing product guidance, shadowing sessions, and best-practice coaching. ● Deliver internal presentations and knowledge-sharing sessions to cross-functional teams on product capabilities, client use cases, and recurring client pain points. ● Partner closely with development and engineering teams to troubleshoot complex technical issues, validate root causes, and drive resolutions for critical client-impacting problems. ● Create, document, and track enhancement and defect requests to advocate for client needs and improve platform functionality. ● Manage escalations and complex technical issues, balancing client expectations while delivering practical, solution-oriented outcomes. ● Act as a strategic advisor to clients by identifying adoption gaps, process improvements, and opportunities to better align Yardi solutions with business goals.
Associate Technical Account Manager
Yardi
Austin
08.2023 - 06.2025
- Delivered live, client-facing training for large enterprise real estate and commercial clients on Yardi’s vendor management ecosystem, including VendorCafe and core Yardi platforms. ● Trained clients on end-to-end vendor onboarding and management workflows, including vendor invitations, approvals, compliance tracking, and ongoing vendor relationships. ● Guided clients through vendor-facing functionality in VendorCafe, including uploading Certificates of Insurance (COIs), submitting invoices, invoicing against Purchase Orders (POs), work orders, and job cost contracts, and responding to RFPs. ● Conducted in-depth training on client dashboards across Yardi software, covering user setup and permissions, property configuration, vendor approval processes, and reporting. ● Supported clients with enabling and managing vendor Electronic Funds Transfer (EFT) data securely through the vendor portal. ● Provided post-go-live client success support by managing and resolving client-submitted cases related to system issues, bugs, configuration questions, and additional training needs. ● Acted as a trusted advisor for clients with complex or high-friction requests, setting expectations, communicating system limitations, and delivering solutions-focused guidance to maintain client satisfaction. ● Collaborated with internal support, engineering, and product teams to escalate technical issues, track resolutions, and advocate for client needs.
Procurement and Sourcing Specialist
Accenture
Austin
05.2021 - 06.2023
- Request for Proposal RFP initiatives, including but not limited to tracking of system bugs, reporting and procure to pay services.
- Work with all phases of the procurement process from sourcing activities, negotiation, and strategic selection of goods and services.
- Created Purchase Requisitions and Change Requests Review contracts, SOW, MSA, PSA, etc. for compliance and approval.
- Purchase Requisitions Contracts Renewal Management review expiring contracts for opportunities to renew, submitting contract requests to contracts team, and providing updates once fully executed.
- Support in case management tool to offer solutions and assistance in the procurement and sourcing process.
- Audit purchases for compliance with company purchasing policy.
- Validated quotes to match contract rates.
- Resolve Purchase Requisition, Purchase Order issues.
- Used E Sourcing Tool to work with Suppliers, Business in RFx activities. Participate and manage client, business, and supplier calls.
- Key contributor to Audit risk assessments and Stakeholder projects.
- Created RFI Aging project which solved over 98% aged purchase orders for the client and supervised the team working this project.
- Onboarded vendors and assisted with negotiations, compliance and stakeholder calls.
Invoice Processor
Accenture
Austin
10.2020 - 05.2021
- Verified accuracy of information and fixed discrepancies with vendors before entering invoices for payment.
- Daily Processing of invoices specifically the NORAM region with strict policy and large number of reports.
- Researched and reconciled incorrect or incomplete service order work reports in order to expedite the billing process.
- Assisted Accounts Payable with payable matching and entry, and issuing checks.
- Extracted data from the ERP system and compose spreadsheets/charts/tables for management analysis of various key areas such as pricing credit analysis and payable discount analysis.
- Constantly reviewed and revised procedures to streamline processes and thereby maximize efficiency.
- Loaded billing data into systems through data import, scanning or manual keying, to verify complete and accurate client invoices from vendors.
Travel and Expense Analyst
Accenture
Austin
10.2019 - 10.2020
- Primary responsibility to complete auditing of expense reports for North America, EMEA, APAC & LATAM regions.
- Contribute to STITCH team for completing EMEA region only line by line audit project with strict policy and high volume of reports.
- Assess compliance with financial regulations and controls to achieve team objectives and metrics.
- Obtain regular communications with key stakeholders in various entities and coordinate to provide sufficient processes.
Education
HS Diploma - Round Rock, TX
Cedar Ridge High School
Round Rock, TX05-2018
Skills
- Enterprise client management
- Vendor management and procurement
- Technical account management
- System training and enablement
- Yardi platform expertise
- Process optimization
- Issue resolution and escalation management
- Cross-functional collaboration
- Project leadership
- Compliance and risk management
- Reporting and data analysis
- Client advisory and strategic guidance
- Mentorship and team development
- Negotiation and stakeholder communication
- Technical documentation and knowledge sharing
Languages
Spanish
Native/ Bilingual
Timeline
Technical Account Manager
Yardi
06.2025 - Current
Associate Technical Account Manager
Yardi
08.2023 - 06.2025
Procurement and Sourcing Specialist
Accenture
05.2021 - 06.2023
Invoice Processor
Accenture
10.2020 - 05.2021
Travel and Expense Analyst
Accenture
10.2019 - 10.2020
HS Diploma - Round Rock, TX
Cedar Ridge High School