Daniel Gutierrez Sanchez
Telluride,CO
Summary
I began my professional journey during my first year of high school, starting as a Food Runner. I then progressed to roles as a barista, host, cashier, and eventually a back waiter, gaining valuable experience in various aspects of the service industry.
Overview
3
3
years of professional experience
Work History
Host
The Grand
08.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
- Took initial drink orders and relayed information to wait or bar staff.
Back Waiter
The National
03.2024 - Current
- Carried trays of food to the appropriate tables for guests.
- Communicated any special requests or dietary restrictions to kitchen staff.
- Provided refills for beverages as requested by guests.
- Assisted with closing duties such as restocking supplies and cleaning station.
- Followed all safety guidelines when handling hot plates or sharp utensils.
- Bussed tables quickly after customers leave so they are ready for next guests.
- Replenished condiments, napkins, silverware, and other table needs as needed.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
- Set up tables according to specific event requirements or guidelines.
Cashier
Baked In Telluride
07.2023 - 10.2024
- Assisted in food preparation when needed during busy periods or special events.
- Established good relationships with regular customers through conversation about their needs or preferences.
- Followed safety protocols related to equipment use such as slicers and mixers.
- Prepared specialty orders according to customers' requests while adhering to quality standards set by the company.
- Answered telephone calls promptly in a polite manner taking accurate messages when necessary.
- Balanced cash register drawers at end of shift ensuring accuracy of funds received versus items sold.
- Performed opening and closing duties such as setting up registers, counting money in drawer and preparing deposit slips for bank drop offs.
- Processed customer orders quickly and accurately, including cash and credit card payments.
- Restocked shelves with freshly baked goods throughout the day.
- Managed opening and closing shifts alone when needed without any supervision.
- Greeted customers and provided excellent customer service.
Host
Black Iron Kitchen And Bar + Timber Room
08.2023 - 08.2024
- Took reservations over phone and in person.
- Inspected dining areas for any damages or defects.
- Provided customers with accurate wait times and monitored waiting list.
- Greeted guests upon arrival and provided them with menus.
- Resolved conflicts between customers when necessary.
- Informed management of any customer complaints or issues that arose during shifts.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered telephone to provide dining information and take reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Barista
Starbucks
11.2021 - 08.2023
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Stocked shelves with ingredients needed to make coffee drinks.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Operated cash registers to process customer payments.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Described menu items to customers and suggested products based on stated preferences.
Food Runner
Black Iron Kitchen And Bar + Timber Room
06.2021 - 09.2022
- Arrived and checked if there were enough ramekins with ketchup.
• Washed the dishes used for morning coffee.
• Ran the food in a timely manner and remember the customer's table number and seat number.
• Cleaned the entire area and made more tents for the next day.
• Located items requested by customers.
• Served food to customers when waiters and waitresses needed - Checked all dishes before delivering them to ensure quality standards were met.
- Delivered food to guests in a timely manner while following safety protocols.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
Education
High School Diploma -
Telluride High School
Telluride, CO05-2025
Skills
- Food station setup
- Cash Handling
- Table setting arrangements
- Glassware polishing
- Supply Restocking
- Table Bussing
- Menu Recommendations
- Server Support
- Greeting guests
- Food Running
Languages
Spanish
Native or Bilingual
English
Professional Working
Interests
- Community Cleanup
- I enjoy helping others and giving back to the community
- Fundraising Events
- Fashion and Style
- Hiking
- Dancing
Timeline
Host
The Grand
08.2024 - Current
Back Waiter
The National
03.2024 - Current
Host
Black Iron Kitchen And Bar + Timber Room
08.2023 - 08.2024
Cashier
Baked In Telluride
07.2023 - 10.2024
Barista
Starbucks
11.2021 - 08.2023
Food Runner
Black Iron Kitchen And Bar + Timber Room
06.2021 - 09.2022
High School Diploma -
Telluride High School
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